Our Team

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Jill Arena – CEO

Ms. Arena is the CEO of Health e Practices, LLC and leads its consulting operations. She is a successful entrepreneur, having co-founded GreenField Health in 2001, which grew into a multimillion-dollar business. Having earned her Fellowship from the American College of Medical Practice Executives in 1999, Jill has extensive experience in revenue cycle management, practice operations, practice transitions and leadership coaching. She also serves on the boards and executive committees of a number of physician groups in a key advisor role. She is the author of Physician, Heal Thy Financial Self, which is written for physicians who want to master the finances of their practices. 

Over the past 30 years, Jill has guided the launch of more than 80 new medical clinics in multiple states. During her career with Health e Practices, Ms. Arena has served several medical groups in interim leadership positions as CEO and Administrator while helping them conduct successful national recruitment efforts. She led Health e Practices in developing a Clinic Operations Assessment tool that has been administered to many medical groups throughout the country. The assessment focuses on the 8 domains from MGMA and has been used to successfully complete turnarounds at several clinics.

Prior to founding Health e Practices, Ms. Arena worked in various clinic operations positions and as a practice management consultant. She started her career as an auditor for a Big 8 public accounting firm and subsequently spent five years as the Director of Physician Services for Providence Health System, where she was responsible for the operations of fifteen clinics and provided matrix management for eight others. She oversaw the risk contracting, budgeting and physician compensation systems as well as technology implementations.

Jill derives a great deal of professional satisfaction from guiding clients through important transitions in their practices to assure that their businesses thrive. She wholeheartedly believes that the practice of medicine can and should be both financially viable and joyful.

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Amy Fine – Senior Consultant

Amy has decades of healthcare related leadership experience in multiple states, including roles at healthcare trade associations, Veterans Homes, Medical Laboratories, Hospital System Finance, Surgical Practices, Primary Care Clinics, CEO of a Critical Access Hospital and most recently served as Administrator of an Obstetrics and Gynecology Practice in Portland. Amy is a Certified Medical Practice Executive with the American College of Healthcare Executives.

Amy has extensive experience in management, operations, financial analysis, financial reporting, budgeting, long range planning, and software conversions. She has a passion for creating a positive culture, team building and helping team members grow and thrive in their roles.

Amy has lived in various locations within Oregon for three decades. She currently resides in both Portland and Eugene.

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Darcy Crisp, MBA – Consultant

Darcy has more than a decade of healthcare leadership experience. She started in the ambulatory system at the local hospital in La Grande, Oregon. There she developed a passion for healthcare, and within a year, Darcy joined the management team at a multi-specialty clinic, where she worked diligently with the team to improve culture and meet best practices. 

Darcy moved to Portland and managed practices in various settings, including a large physician-owned organization where she managed a branch with 30 providers and 15 specialties before joining Health e Practices. She became a subject matter expert in the Comprehensive Primary Care Plus (CPC+) and Patient Centered Primary Care Home (PCPCH) programs as well as corporate culture development. Coupled with her previous experience with Rural Health Clinic (RHC) certification and Joint Commission, she is an expert at implementing a wide variety of state and federal programs.  

Since joining Health e Practices, she has served as interim Director for the clinics of a critical access hospital and as interim Controller for a healthcare company. Darcy enjoys working within the clinic setting to help improve efficiency, mentor team members, and create a positive culture. She believes that every team member brings something valuable to the table. As an Eastern Oregon native, she enjoys living in the mountains and looks forward to helping organizations thrive and grow. 

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Amy Eytel – Billing Manager

Amy brings more than 25 years of medical billing and revenue cycle management experience to our team. She began her career in Florida in an oncology practice, and fondly recalls typing data onto HCFA forms “back in the day”. Her career has grown including overseeing billing offices in many different subspecialties, and spanning many different software platforms including Centricity, IMS and Kareo. She now runs our highly performing team of revenue cycle specialists and assists with on-boarding of our new clients, and development and monitoring of our internal systems to assure that our clients receive excellent results.

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Noelle Ash – Billing Manager

Noelle brings more than 15 years of medical billing and revenue cycle management experience to our team. She began her career in a podiatry practice which included assisting with 2 office remodels and managing the transition of 3 different software platforms in 10 years. She has been managing multiple subspecialties for the last 4 years spanning multiple software platforms including eClinicalWorks, Centricity, CareCloud, Kareo and Traknet.

She is now part of our management team that runs our highly performing team of revenue cycle specialists and assists with on-boarding of our new clients. Her passion lies in making sure that all providers get paid for the work they are providing to their patients and will press on until the insurance company pays the provider accordingly. In her spare time, she enjoys traveling and spending time with her family.

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Misty Osko – Office Manager

Misty’s career path has included a range of administrative and operational roles where she developed skills managing the nitty-gritty details of various projects and events, while keeping executives and leadership teams organized.

She served as executive assistant to the president of Dark Horse Comics, the top publisher in licensed comics whose partners included Lucasfilm Ltd., 20th Century Fox, Sony Entertainment, and Universal Studios.  She then took on the role as events manager – coordinating, and supervising the company’s presence at national conventions, trade shows, and specials events.

Misty’s career also included a stint at radio station KPAM 860 as the marketing and promotions director where she created marketing programs consistent with the station’s brand objectives. In addition, she managed live remote broadcasts, listener appreciation functions and national talent events.

Misty brought her many organizational skills to Health e Practices and currently serves as the right hand of the managing partner and a member of the leadership team.

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Erin Teune – Human Resource Generalist

Erin joined the medical field in 2010 as a patient services representative at Oregon’s only academic health center. Soon after her career began, she realized she had a knack for serving and leading others. She went on to join the leadership team in a high-volume, multidisciplinary women’s health center. In her role as Practice Manager, she was responsible for daily operations, process improvement, human resources and more.

Erin will serve as the Human Resource Generalist at Health e Practices. We are excited about the knowledge and experience she will bring to the team as we continue to grow.