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# Health e Practices

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## Posts

- [Exiting an Ineffective Leader](https://healtheps.com/exiting-an-ineffective-leader/) - Episode #29: Exiting an Ineffective Leader We’ve been talking about the powerful leadership dyad – what if yours isn’t working? What if your executive leader is ineffective? Or worse yet, berating staff or being inappropriate with patients and creating risk for the practice? We’ve been called into many practices over the years where a leadership
- [Most of Your Visits are Actually 4's - Why Is Everyone Still Coding 3's?](https://healtheps.com/most-of-your-visits-are-actually-4s-why-is-everyone-still-coding-3s/) - Episode 194: Most of Your Visits are Actually 4's - Why Is Everyone Still Coding 3's? What if I told you that you could increase your income by thirty thousand... fifty thousand... maybe even eighty thousand dollars a year... without seeing a single additional patient? Would you believe me if I told you the answer
- [Why "I Don't Know" May Be the Three Most Powerful Words You Can Use](https://healtheps.com/why-i-dont-know-may-be-the-three-most-powerful-words-you-can-use/) - Episode 192: Why "I Don't Know" May Be the Three Most Powerful Words You Can Use Have you ever stopped and asked yourself, "When was the last time I said, 'I don't know'…and actually meant it?" Think about that for just a moment. For many physicians, those three words almost feel forbidden. They can make
- [Your Staffing Problem Isn't a Staffing Problem—It's a Systems Problem](https://healtheps.com/your-staffing-problem-isnt-a-staffing-problem-its-a-systems-problem/) - Episode 189: Your Staffing Problem Isn't a Staffing Problem—It's a Systems Problem Have you ever looked around your practice and wondered why good people keep leaving? Maybe you've blamed the job market, younger generations, higher salaries across town, or the simple fact that healthcare has become harder than ever. While all of those things certainly
- [Pay Equity and Physician Compensation: What Medical Practices Need to Know](https://healtheps.com/pay-equity-and-physician-compensation-what-medical-practices-need-to-know/) - By: Eric Schulz, MBA, CHBC Physician compensation rarely stays exactly as it was originally designed. A physician is recruited during a staffing shortage. Another negotiates a higher guarantee based on a competing offer. A third transitions from salary to a productivity model after building a busy practice. Years later, a practice may have several physicians
- [Your Revenue Cycle Is Talking - Are You Listening](https://healtheps.com/episode-186-your-revenue-cycle-is-talking-are-you-listening/) - Episode 186: Your Revenue Cycle Is Talking - Are You Listening? If I walked into your organization today and asked you one simple question - “What is your revenue cycle trying to tell you?” - would you know the answer? Not your collections rate. Not your days in A/R. Not your monthly deposits. I mean
- [The Blame Game and Why a Culture of Accountability is the Antidote ](https://healtheps.com/the-blame-game-and-why-a-culture-of-accountability-is-the-antidote/) - Episode 187: The Blame Game and Why a Culture of Accountability is the Antidote What if the biggest threat to your medical practice isn't declining reimbursement, staffing shortages, rising expenses, or even physician burnout? What if it's the culture you've unintentionally created? That may sound dramatic, but after working with hundreds of physician practices across the country, I've seen something over and over
- [Five Signals of Where Healthcare Is Headed ](https://healtheps.com/five-signals-of-where-healthcare-is-headed/) - By: Eric Schulz, MBA, CHBC Last week, I had the opportunity to attend the National Society of Certified Healthcare Business Consultants (NSCHBC) Annual Conference in Cleveland, Ohio. The conference brought together healthcare consultants, attorneys, compliance experts, revenue cycle leaders, financial professionals, and practice management specialists from across the country to discuss the forces shaping healthcare
- [Busy, Burned Out, and Barely Profitable? Here’s What High-Performing Groups Do Differently - Part 2](https://healtheps.com/busy-burned-out-and-barely-profitable-heres-what-high-performing-groups-do-differently-part-2/) - Episode 185: Busy, Burned Out, and Barely Profitable? Here’s What High-Performing Groups Do Differently - Part 2 Last week, we talked about some of the biggest differences between struggling medical groups and high-performing organizations. We discussed long-term thinking, strategic staffing, operational intelligence, investment philosophy, and diversified revenue streams. And today, we’re continuing that conversation —
- [Busy, Burned Out, and Barely Profitable? Here’s What High-Performing Groups Do Differently - Part 1](https://healtheps.com/busy-burned-out-and-barely-profitable-heres-what-high-performing-groups-do-differently-part-1/) - Episode 184: Busy, Burned Out, and Barely Profitable? Here’s What High-Performing Groups Do Differently - Part 1 Why do some medical groups thrive while others constantly struggle — even in the same market? Have you ever looked at two practices in the same city, with similar physicians, similar patient populations, and similar payer contracts… and
- [The Million Dollar Problem No One’s Talking About: Physician Undercoding](https://healtheps.com/the-million-dollar-problem-no-ones-talking-about-physician-undercoding/) - Episode 183: The Million Dollar Problem No One’s Talking About: Physician Undercoding What if your organization’s biggest revenue problem has nothing to do with payer contracts? Think about that for a moment. Because in healthcare, we spend enormous amounts of time obsessing over payer negotiations, denials, collections, reimbursement schedules, staffing ratios, labor costs, and operational
- [AI in Medicine: Opportunity, Urgency, and Guardrails for Physician Practices](https://healtheps.com/ai-in-medicine-opportunity-urgency-and-guardrails-for-physician-practices/) - By: Eric Schulz, MBA, CHBC, Director of Consulting The strongest case for artificial intelligence in physician practices is not futuristic medicine. It is administrative survival. Long before most practices are ready to trust AI with consequential clinical decisions, they are looking for help with the daily work that erodes time, margins, and attention, including clinical
- [The Power of Private Practice: Why Independence, Community, and Connection Still Matter](https://healtheps.com/the-power-of-private-practice-why-independence-community-and-connection-still-matter/) - Episode 181: The Power of Private Practice: Why Independence, Community, and Connection Still Matter Welcome back to Medical Money Matters. Today I want to talk about something that is deeply important to me, and I suspect deeply important to many of you listening today — the future of independent private practice, and why community matters
- [What MGMA’s FinCon Made Clear: 3 Financial Priorities for Medical Groups Right Now ](https://healtheps.com/what-mgmas-fincon-made-clear-3-financial-priorities-for-medical-groups-right-now/) - By Jill Arena & Taya Gordon This year’s MGMA Financial and Operations Conference (FinCon) delivered exactly what healthcare finance leaders and physician executives need right now: clarity. As margins tighten, payer behavior evolves, and operational complexity grows, the conversation has shifted from theory to execution. Presentations and discussions with peers from across the country pointed to three
- [Drowning in Reports, But Still Guessing? How to Turn Practice Data Into Real Decisions](https://healtheps.com/drowning-in-reports-but-still-guessing-how-to-turn-practice-data-into-real-decisions/) - Episode 180: Drowning in Reports, But Still Guessing? How to Turn Practice Data Into Real Decisions Hi everyone, and welcome back to Medical Money Matters. As always—this podcast is about one thing: better health through better healthcare… by helping you understand the business, the money, and the leadership side of what you do every day.
- [Stop Wasting Conferences: How to Get Real Value from Every Event ](https://healtheps.com/stop-wasting-conferences-how-to-get-real-value-from-every-event/) - Episode 179: Stop Wasting Conferences: How to Get Real Value from Every Event It’s conference season—and calendars are filling up fast. Flights are getting booked, hotels are getting reserved, registration fees are getting approved, and calendars are getting blocked off for a few days away from the practice. And if you’re like most physicians and
- [If You Didn’t Say It, It Didn’t Happen: The Hidden Risk of Ambient Scribes ](https://healtheps.com/if-you-didnt-say-it-it-didnt-happen-the-hidden-risk-of-ambient-scribes/) - Episode 178: If You Didn’t Say It, It Didn’t Happen: The Hidden Risk of Ambient Scribes Ambient scribes are one of the most exciting developments we’ve seen in clinical workflows in years. They promise less typing, less burnout, and more meaningful connection with patients. And for many physicians, that alone feels like a long-overdue shift
- [Operational Leadership in Healthcare: Designing Systems That Work ](https://healtheps.com/operational-leadership-in-healthcare-designing-systems-that-work/) - By: Eric Schulz In healthcare, performance is not determined by strategy alone. It is determined by how consistently an organization can execute, day after day, across every interaction, workflow, and decision point. Operations are where that execution lives. They shape how patients access care, how providers deliver it, and how teams function together. When operations are well designed, organizations
- [Social Media: Friend or Foe for Your Practice?](https://healtheps.com/social-media-friend-or-foe-for-your-practice/) - Episode 176: Social Media: Friend or Foe for Your Practice? Hi everyone, and welcome back to Medical Money Matters. Today we’re talking about something that tends to bring up a mix of reactions for physicians and practice leaders, and that is social media. For some of you, this feels like something you know you should
- [The Hidden Cost of “Cheap” Revenue Cycle Management](https://healtheps.com/the-hidden-cost-of-cheap-revenue-cycle-management/) - Episode 175: The Hidden Cost of “Cheap” Revenue Cycle Management Hi everyone, and welcome back to Medical Money Matters. Today we’re going to talk about something that seems really practical on the surface… but has massive implications for your income, your stress level, and the long-term health of your practice. And that is this: Why
- [Financial Leadership in Healthcare: Bringing Discipline to Complexity ](https://healtheps.com/financial-leadership-in-healthcare-bringing-discipline-to-complexity/) - By: Eric Schulz Financial clarity is one of the most stabilizing forces in a healthcare organization. When reporting is reliable, forecasts are realistic, and financial assumptions are transparent, leadership teams can make confident decisions. When those elements are unclear, even strong organizations begin to feel strained. In today’s healthcare environment, financial oversight extends well beyond accounting. Reimbursement variability, regulatory requirements,
- [Cash Flow Tells the Truth: What Your Financials Are Saying About Your Next 12 Months](https://healtheps.com/cash-flow-tells-the-truth-what-your-financials-are-saying-about-your-next-12-months/) - Episode 171: Cash Flow Tells the Truth: What Your Financials Are Saying About Your Next 12 Months There are practices that look profitable on paper and still feel constantly on edge. Payroll clears, but just barely. Distributions feel risky. Hiring decisions get delayed. Big expenses create anxiety instead of confidence. And despite doing “well,” leadership
- [Growth or Chaos: The Early Warning Signs Success Is Creating Friction Inside Your Practice](https://healtheps.com/growth-or-chaos-the-early-warning-signs-success-is-creating-friction-inside-your-practice/) - Episode 172: Growth or Chaos: The Early Warning Signs Success Is Creating Friction Inside Your Practice There’s a moment that many successful medical practices reach where something feels… off. Volume is up. The practice is growing. On paper, things look good—sometimes even great. And yet, the day-to-day experience feels harder than it used to. Communication
- [When a Good Office Manager Isn’t Enough Anymore: A Common Growing Pain in Medical Practices](https://healtheps.com/when-a-good-office-manager-isnt-enough-anymore-a-common-growing-pain-in-medical-practices/) - Episode 173: When a Good Office Manager Isn’t Enough Anymore: A Common Growing Pain in Medical Practices There are few moments in a growing medical practice that feel more uncomfortable than this one. You look around and realize that something isn’t working the way it used to. Day-to-day operations feel harder, decisions seem slower, and
- [From Busy to Sustainable: The Numbers That Reveal Whether Your Practice Is Actually Healthy](https://healtheps.com/from-busy-to-sustainable-numbers-that-reveal-whether-your-practice-is-actually-healthy/) - Episode 170: From Busy to Sustainable: The Numbers That Reveal Whether Your Practice Is Actually Healthy “Busy” is one of the most dangerous words in medicine. It sounds positive. Reassuring, even. When a practice is busy, it feels productive. Schedules are full. Phones are ringing. The waiting room is packed. From the outside—and often from
- [Strategic HR Leadership in Healthcare: The Value of Experience Beyond Compliance ](https://healtheps.com/strategic-hr-leadership-in-healthcare-the-value-of-experience-beyond-compliance/) - By: Eric Schulz, MBA - Director of Consulting Healthcare organizations exist to care for patients—not to manage workforce challenges. However, they are often what determines whether organizations thrive. Executive turnover, unclear accountability, persistent performance concerns, and the demands of growth can quickly pull leadership attention away from clinical priorities and long-term strategy. In healthcare, these situations carry
- [The Hidden Levers of Profitability: 5 Operational Signals Most Practices Miss](https://healtheps.com/the-hidden-levers-of-profitability-5-operational-signals-most-practices-miss/) - Episode 169: The Hidden Levers of Profitability: 5 Operational Signals Most Practices Miss If you talk to most physicians about their practices, you’ll hear a familiar refrain. “We’re busy.” “Our schedules are full.” “We’re seeing more patients than ever.” And yet, in the very next breath, many of those same practices will say something else
- [Buying Back Your Autonomy: When—and How—to Leave the Hospital System](https://healtheps.com/buying-back-your-autonomy-when-and-how-to-leave-the-hospital-system/) - Episode 168: Buying Back Your Autonomy: When—and How—to Leave the Hospital System There was a time when hospital employment felt like the safe choice. Predictable income. Built-in infrastructure. Someone else worrying about staffing, compliance, billing, and contracts. For many physicians, it felt like a reasonable trade—give up some control in exchange for stability. But over
- [The Seven Metrics That Predict Your Practice’s Future](https://healtheps.com/the-seven-metrics-that-predict-your-practices-future/) - Episode 167: The Seven Metrics That Predict Your Practice’s Future Welcome back to Medical Money Matters. Today we’re diving into a topic that separates thriving practices from those that drift — the key metrics that don’t just describe your practice, but actually predict its future. If you’ve ever felt like your practice is reactive rather
- [The Bad Partner - Why Intentional Culture is So Important](https://healtheps.com/the-bad-partner-why-intentional-culture-is-so-important/) - Discover why cultivating an intentional culture is crucial for managing physicians effectively and reducing risks for your practice.
- [Forget Resolutions—Step Boldly Into the New Year with a Private Practice Survival Guide](https://healtheps.com/forget-resolutions-step-boldly-into-the-new-year-with-a-private-practice-survival-guide/) - Episode 166: Forget Resolutions—Step Boldly Into the New Year with a Private Practice Survival Guide The calendar flipped, and now every private practice has a choice—coast into the new year, or step boldly into it with a plan. 2026 is already shaping up to be a big year for healthcare. From financial tightening and operational
- [Hiring a Healthcare Business Consultant: A Practical Guide for Practice Leaders ](https://healtheps.com/hiring-a-healthcare-business-consultant-a-practical-guide-for-practice-leaders/) - Hiring a Healthcare Business Consultant: A Practical Guide for Practice Leaders By: Eric Schulz, MBA Most healthcare leaders do not start out planning to hire a consultant. The idea usually develops over time as decisions take longer, important projects get delayed, and progress feels harder than it should. The organization continues to function, but moving forward requires
- [From Hidden Rates to Contract Intelligence: The Data Transparency Era](https://healtheps.com/from-hidden-rates-to-contract-intelligence-the-data-transparency-era/) - Episode 165: From Hidden Rates to Contract Intelligence: The Data Transparency Era Negotiated payer rates are public… sort of. For decades, some of the most important numbers in healthcare lived behind locked doors. The actual negotiated rates between payers and providers—the numbers that determine whether a practice thrives, survives, or quietly bleeds margin—were treated like
- [Is Your New Year's Resolution to Get More Professional Development for Yourself and Your Team? If Not, It Should Be](https://healtheps.com/is-your-new-years-resolution-to-get-more-professional-development-for-yourself-and-your-team-if-not-it-should-be/) - Episode 164: Is Your New Year's Resolution to Get More Professional Development for Yourself and Your Team? If Not, It Should Be New year, new goals… but how many of us actually prioritize professional development as a resolution? Most people jump into January thinking about eating better, working out more, maybe saving some money, or
- [Thought Experiments: Your Practice’s Secret Weapon for Smarter Decisions](https://healtheps.com/thought-experiments-your-practices-secret-weapon-for-smarter-decisions/) - Episode 163: Thought Experiments: Your Practice’s Secret Weapon for Smarter Decisions What if your next big change wasn’t executed on day one… but first asked as a simple question: “What would happen if we did this?” What if you stopped offering walk‑in appointments for two weeks, or changed your scheduling template entirely, or removed all
- [Denied and Forgotten: How Medical Claim Denials Are Costing You 13% of Your Revenue](https://healtheps.com/denied-and-forgotten-how-medical-claim-denials-are-costing-you-13-of-your-revenue/) - Episode 162: Denied and Forgotten: How Medical Claim Denials Are Costing You 13% of Your Revenue Imagine this: You see a patient, perform the exam, document the care, your staff submits the claim—to all appearances, everything looks right. But then the claim comes back denied. The team may shrug, file it away, or mark it
- [Adjustments: How You’re Losing Real Revenue Without Even Knowing It](https://healtheps.com/adjustments-how-youre-losing-real-revenue-without-even-knowing-it/) - Episode 161: Adjustments: How You’re Losing Real Revenue Without Even Knowing It Imagine this: you see a patient, order the labs, do the follow‑up, navigate the complexity, chart the visit, and deliver the care. The work is done. Then someone in the billing department closes the claim with a single click, marking it as “adjusted
- [If You’re Not Using AI on a Daily Basis, Your Competition Probably Is](https://healtheps.com/if-youre-not-using-ai-on-a-daily-basis-your-competition-probably-is/) - Episode 160: If You’re Not Using AI on a Daily Basis, Your Competition Probably Is Groups that adopt AI thoughtfully will outpace those who don’t—faster than most people realize. That’s the bottom line. AI isn’t some futuristic buzzword anymore. It’s here, it’s already changing how practices operate, and it’s moving fast. Medical groups that learn
- [The Gender Gap in Medical Group Leadership—and How to Fix It](https://healtheps.com/the-gender-gap-in-medical-group-leadership-and-how-to-fix-it/) - Episode 159: The Gender Gap in Medical Group Leadership—and How to Fix It In a sector where women make up the majority of the workforce, why are women still underrepresented in the seats of power in medical groups? That’s the question we’re digging into today. Because while it’s no secret that healthcare has long depended
- [Before You Cut Costs, Fix This: The 5 Biggest Revenue Leaks in Medical Practices](https://healtheps.com/before-you-cut-costs-fix-this-the-5-biggest-revenue-leaks-in-medical-practices/) - Episode 158: Before You Cut Costs, Fix This: The 5 Biggest Revenue Leaks in Medical Practices If you’re running a medical practice in 2025, chances are—without even realizing it—you’re leaving real money on the table. And I don’t mean pennies—I mean tens or even hundreds of thousands or millions of dollars a year. Here’s the
- [Celebrating Season 4: 10,000 Downloads, 1,000 Cities & Our Gratitude to You](https://healtheps.com/celebrating-season-4-10000-downloads-1000-cities-our-gratitude-to-you/) - Episode 157: Celebrating Season 4: 10,000 Downloads, 1,000 Cities & Our Gratitude to You We’re kicking off Season 4 of the Medical Money Matters Podcast, and we’re celebrating something big. Over 10,000 downloads. Listeners tuning in from nearly 1,000 cities across the country—and even internationally. And we’re entering our fourth year of episodes. Honestly, that
- [Who’s Really in Charge of Your Money In? (Hint: It’s Not Who You Think)](https://healtheps.com/whos-really-in-charge-of-your-money-in-hint-its-not-who-you-think/) - Episode 156: Who’s Really in Charge of Your Money In? (Hint: It’s Not Who You Think) What if I told you that in most medical groups, the person in charge of your financial health might not fully understand half of your revenue? It sounds dramatic, but it’s true. In countless physician practices and medical groups
- [G2211 Is Your Friend: Stop Leaving Money on the Table](https://healtheps.com/g2211-is-your-friend-stop-leaving-money-on-the-table/) - Episode 155: G2211 Is Your Friend: Stop Leaving Money on the Table There’s a CPT code out there that’s worth about $16 to $20 per visit… and most of you are ignoring it. It’s been right in front of us, since early 2024, and yet week after week, we watch practices leave thousands—sometimes hundreds of
- [A Tribute to My Dad and His Love of Options Flow Charts: Why Physician Practices Need Options and Strategy](https://healtheps.com/a-tribute-to-my-dad-and-his-love-of-options-flow-charts-why-physician-practices-need-options-and-strategy/) - Episode 154: A Tribute to My Dad and His Love of Options Flow Charts: Why Physician Practices Need Options and Strategy I still remember the first time my dad explained his pre‑flight checklist. He shared some of the items with me: “Instruments check. Fuel quantity check. Weather briefing confirmed. Exterior visual check. Alternate airport identified.”
- [Surviving the Shutdown: What Medical Practices Must Do When Washington Closes](https://healtheps.com/surviving-the-shutdown-what-medical-practices-must-do-when-washington-closes/) - Episode 152: Surviving the Shutdown: What Medical Practices Must Do When Washington Closes When Washington shuts its doors, your practice can’t afford to blink. What happens when Medicare payments slow—or telehealth rules vanish overnight? Welcome to Medical Money Matters. If you’re like most medical group leaders, your attention is already divided between patients, staff, regulations,
- [Credit Where It’s Due: Managing Debt & Financing for Medical Practices](https://healtheps.com/credit-where-its-due-managing-debt-financing-for-medical-practices/) - Episode 151: Credit Where It’s Due: Managing Debt & Financing for Medical Practices Debt makes most doctors nervous. But what if avoiding financing is actually holding your practice back? Welcome to Medical Money Matters, the podcast where we tackle the intersection of medicine, money, and management—helping you run your practice like the business it is.
- [Coded Out of Cash: How Cigna’s New Policy Could Be Costing Your Practice—and What to Do About It](https://healtheps.com/coded-out-of-cash-how-cignas-new-policy-could-be-costing-your-practice-and-what-to-do-about-it/) - Episode 149: Coded Out of Cash: How Cigna’s New Policy Could Be Costing Your Practice—and What to Do About It What if your most complex visits were being paid as basic ones—and no one on your team even noticed? That’s not a hypothetical. It’s happening right now. Welcome to Medical Money Matters. Today we’re talking
- [Scaling Smart: When and How to Expand Your Medical Practice](https://healtheps.com/scaling-smart-when-and-how-to-expand-your-medical-practice-2/) - Episode 150: Scaling Smart: When and How to Expand Your Medical Practice What’s the real cost of not growing your practice when the time is right? Spoiler alert: it’s more than just lost revenue. Welcome to Medical Money Matters. Today’s episode tackles something many practice leaders know they should think about—but often push to the
- [Strong Dyads, Stronger Practices: How to Lead Together Without Stepping on Toes](https://healtheps.com/episode-148-strong-dyads-stronger-practices-how-to-lead-together-without-stepping-on-toes/) - Episode 148: Strong Dyads, Stronger Practices: How to Lead Together Without Stepping on Toes You’ve got two leaders at the helm—one knows the medicine, the other knows the business. Sounds like a dream team, right? But what happens when they’re not on the same page? Welcome to Medical Money Matters. Today, we’re diving into the
- [Times Are Getting Hard for Medical Practices. Is Your Compensation Plan Making Things Harder?](https://healtheps.com/times-are-getting-hard-for-medical-practices-is-your-compensation-plan-making-things-harder/) - By: Eric Schulz, MBA Financial pressures are hitting physician practices from every angle. We are facing declining reimbursement, rising overhead, increasing administrative burden, and escalating expectations around quality and access. In this environment, even long‑standing provider compensation plans can show cracks. Cracks that physicians feel in their paychecks and organizations feel in their budgets. Physicians
- [Telehealth Cliff Shifts to January](https://healtheps.com/telehealth-cliff-shifts-to-january/) - By Eric Schulz, MBA Director of Sales, Health e Practices The new federal Continuing Resolution (CR) that reopened the federal government this week includes Section 6208, which extends all Medicare Telehealth flexibilities originally continued under the Consolidated Appropriations Act of 2023. These flexibilities including: geographic and originating site waivers the patient’s home qualifying as
- [2025 MGMA Leaders Conference -- Surgical Preoperative Roundtable Summary](https://healtheps.com/2025-mgma-leaders-conference-surgical-preoperative-roundtable-summary/) - Session Title: Surgical Preoperative Care Specialties Date: Monday, Sept 29, 2025 Moderators: Shawntea (Taya) Gordon, MBA, FACMPE https://www.linkedin.com/in/tayagordon/ Lonn D McDowell, DHA MHA, FACHE, FACMPE https://www.linkedin.com/in/lonn-mcdowell/ Sponsor: Health e Practices Host: Jill Arena, CEO, Health e Practices https://www.linkedin.com/in/jill-arena-200a121/ Executive Summary This roundtable brought together operations executives from surgical and procedural specialties across the country
- [Downcoding Medical Claims: A Review of the 3 Problems That Led Us here](https://healtheps.com/downcoding-medical-claims-a-review-of-the-3-problems-that-led-us-here/) - By: Shawntea Gordon, MBA, FACMPE Chief Revenue Cycle Officer, Health e Practices If you haven’t heard, or have heard but still can’t get your head around it, let’s walk through what was recently announced by Cigna. Cigna released a new policy set to take effect on October 1, 2025, which will automatically downcode CPTs
- [Staying Ready: Why Medical Practices Must Always Prepare for Provider Transitions ](https://healtheps.com/staying-ready-why-medical-practices-must-always-prepare-for-provider-transitions/) - Provider transitions are no longer rare, predictable events. In today’s healthcare environment, they are a reality every practice must be prepared for at any time. Whether the reason is a long-planned retirement, an unexpected relocation, or a sudden family obligation such as changes in childcare or eldercare responsibilities, transitions affect not just the provider, but
- [Scaling Smart: When and How to Expand Your Medical Practice](https://healtheps.com/scaling-smart-when-and-how-to-expand-your-medical-practice/) - Episode 147: Scaling Smart: When and How to Expand Your Medical Practice Welcome back to the Medical Money Matters podcast, where we explore the critical decisions and financial dynamics that drive success in today’s medical practices. I’m your host, and today we’re diving into one of the most pivotal—and potentially risky—strategies in medical practice management:
- [Strong Dyads, Stronger Practices: How to Lead Together Without Stepping on Toes](https://healtheps.com/strong-dyads-stronger-practices-how-to-lead-together-without-stepping-on-toes/) - Episode 146: Strong Dyads, Stronger Practices: How to Lead Together Without Stepping on Toes Welcome to the Medical Money Matters Podcast, brought to you by Health e Practices. This show is all about helping medical groups lead with purpose, improve operational performance, and make smarter financial decisions. Today’s episode focuses on a key structure that
- [Where Does Your Money Hide? Finding Lost Revenue in the Medical Group Revenue Cycle](https://healtheps.com/where-does-your-money-hide-finding-lost-revenue-in-the-medical-group-revenue-cycle/) - Episode 145: Where Does Your Money Hide? Finding Lost Revenue in the Medical Group Revenue Cycle Welcome to the Medical Money Matters Podcast, brought to you by Health e Practices—where we explore smarter ways to manage the business side of medicine, without losing sight of why we’re here: to provide excellent care. Today’s episode might
- [Laying the Groundwork: Why Operational Foundations Are Crucial for a Thriving Private Medical Practice ](https://healtheps.com/operational-foundations-are-crucial-for-a-thriving-private-medical-practice/) - When opening or growing a private practice, most providers focus on patient care first, which is exactly where their passion should be. But too often, the “business side” of the practice takes a back seat until problems start to surface. A clinic without a strong operational foundation may still function in the short term, but
- [The Art of Difficult Conversations: Managing Conflict in Your Practice](https://healtheps.com/the-art-of-difficult-conversations/) - Episode 143: The Art of Difficult Conversations: Managing Conflict in Your Practice You walk into the office and feel it right away—something’s off. A nurse is giving the front desk the silent treatment, one of your physician partners is avoiding eye contact, and the clinic administrator looks like they’re about to quit on the spot.
- [The Impact of the One Big Beautiful Bill on Private Practices](https://healtheps.com/imact-of-the-one-big-beautiful-bill/) - Episode 142: The Impact of the One Big Beautiful Bill on Private Practices Imagine this: It’s July 2026, and your front desk is fielding a wave of calls from patients who've just lost their insurance coverage. Some are angry. Some are confused. And some are simply disappearing from your schedule altogether. At the same time,
- [The Summer Doldrums: Making the Most of Slower Clinic Schedules](https://healtheps.com/summer-doldrums/) - Episode 141: The Summer Doldrums: Making the Most of Slower Clinic Schedules It’s early August. Your waiting room is half-empty. The phones are unusually quiet. And your front desk staff is asking the question you’ve heard every summer: “Is it always this slow?” Welcome to the summer doldrums. If you’ve led or worked in a
- [Beyond Patient Care: The Case for a Comprehensive Practice Checkup ](https://healtheps.com/beyond-patient-care-the-case-for-a-comprehensive-practice-checkup/) - Running a successful private practice is about far more than just delivering excellent patient care. For physician owners and practice administrators striving for sustainability and long-term growth, it’s essential to take an honest, data-driven look at the business side of operations. This starts with conducting annual assessments that examine the health of key functional areas,
- [HR-1 and Independent Clinics ](https://healtheps.com/hr-1-and-independent-clinics/) - This expanded edition of Health e Practices provides in-depth coverage of the 2025 HR-1 legislation—the federal budget and tax reconciliation bill formally titled the One Big Beautiful Bill Act, commonly referred to as “HR-1.” This comprehensive law was passed by Congress and signed into law on July 1, 2025. It functions as the main budget
- [The Anxiety Audit: Simple Fixes for a Better Patient Experience](https://healtheps.com/the-anxiety-audit-simple-fixes-for-a-better-patient-experience/) - Episode 135: The Anxiety Audit: Simple Fixes for a Better Patient Experience What if the most powerful medicine we can offer isn’t a prescription, but peace of mind? For many patients, a visit to the doctor’s office triggers more than just clinical concerns. There’s anxiety. Uncertainty. Sometimes even fear. And not necessarily because of a
- [The Welcome Lounge Revolution: Rethinking Your Practice's Front Door](https://healtheps.com/the-welcome-lounge-revolution-rethinking-your-practices-front-door/) - Episode 134: The Welcome Lounge Revolution: Rethinking Your Practice's Front Door What’s the first impression your patients get of your practice? Spoiler alert—it’s not your clinical expertise. It’s not the credentials on the wall. It’s not the sophisticated EHR system you’ve invested in. It’s not even your outcomes data, at least not initially. The first
- [Flip the Script: Why Respecting Your Patients’ Time Is Your Practice’s Secret Weapon](https://healtheps.com/flip-the-script-why-respecting-your-patients-time-is-your-practices-secret-weapon/) - Episode 133: Flip the Script: Why Respecting Your Patients’ Time Is Your Practice’s Secret Weapon What would happen if we valued our patients' time as much as they value ours? Take a moment with that question, because it’s not rhetorical. It's the starting point for a profound shift in how we deliver care, structure operations,
- [Beyond the White Coat: Why Your Brand Is a Strategic Asset](https://healtheps.com/beyond-the-white-coat-why-your-brand-is-a-strategic-asset/) - Episode 132: Beyond the White Coat: Why Your Brand Is a Strategic Asset Welcome to the Medical Money Matters Podcast, where we dive deep into the business of medicine to help you, the dedicated professionals building the future of healthcare, make confident, strategic decisions. Today’s episode is about something that’s often misunderstood in medical groups—but
- [Innovate or Die: How Beginly, Neon, and Rivet Are Rewriting the Rules of Healthcare Ops](https://healtheps.com/innovate-or-die-how-beginly-neon-rivet-are-rewriting-the-rules-of-healthcare-ops/) - Episode 130: Innovate or Die: How Beginly, Neon, and Rivet Are Rewriting the Rules of Healthcare Ops Welcome back to Medical Money Matters, the podcast where we dig into the innovations, strategies, and best practices that drive real financial results in healthcare. I’m your host, Jill Arena, and today we’re going to talk about something
- [Denial Detox: The Top 5 Denial Reasons and How Fixing Them Will Add Thousands to Your Bottom Line](https://healtheps.com/denial-detox-top-5-denial-reasons/) - Episode 128: Denial Detox: The Top 5 Denial Reasons and How Fixing Them Will Add Thousands to Your Bottom Line Welcome to Medical Money Matters, the podcast where we dive into the numbers behind your practice’s performance. Today we’re getting serious about something that silently chips away at your revenue, frustrates your staff, and leaves
- [Why Physician Leadership Development Should Be a Strategic Priority ](https://healtheps.com/why-physician-leadership-development-should-be-a-strategic-priority/) - The landscape of healthcare is shifting rapidly. Amid increasing demands, tighter resources, and growing emphasis on team-based care, the need for strong physician leadership has never been greater. While clinical excellence remains foundational, the ability to lead with emotional intelligence, communicate effectively, and foster collaboration is what sets high-performing clinics apart. Physicians are often placed
- [Compliance Corner – Security and Passwords](https://healtheps.com/compliance-corner-security-and-passwords/) - Did you know April 30th was World Password Day? It was established in 2013 to emphasize how important it is to protect electronic information with technical safeguards such as unique and strong passwords. In the world of healthcare, we have rules and regulations that require the use of passwords and other technological safeguards to protect
- [The 60% You’re Missing: How to Maximize Your EMR’s Untapped Potential](https://healtheps.com/the-60-youre-missing-how-to-maximize-your-emrs-untapped-potential/) - Episode 127: The 60% You’re Missing: How to Maximize Your EMR’s Untapped Potential Welcome to another episode of Medical Money Matters, where we explore ways to help physicians and administrators make smarter business decisions without sacrificing patient care. Today’s topic hits home for just about every medical practice out there: EMRs. They’re the systems we
- [The Lesson Healthcare Leaders Can’t Afford to Miss from The Pitt ](https://healtheps.com/lesson-healthcare-leaders-cant-afford-to-miss-from-the-pitt/) - Why Dr. Robby's breakdown is a cautionary tale, not a leadership model. The gritty, chaotic world of The Pitt (a recent television series on MAX) has received rave reviews from healthcare providers and the public as one of the most accurate portrayals of a shift in the emergency department ever broadcast. Viewers are thrust into
- [When Groups Merge But Their Cultures Don't](https://healtheps.com/when-groups-merge-but-their-cultures-dont/) - Episode 125: When Groups Merge But Their Cultures Don't Welcome back to Medical Money Matters, where we dig into the business realities of healthcare—from strategy to staffing to leadership and beyond. If you’re part of a medical group that’s ever been through a merger—or even just considered one—today’s episode is going to hit close to
- [Egos, EQ, and Influence: The Hidden Rules of Medical Leadership](https://healtheps.com/egos-eq-and-influence-the-hidden-rules-of-medical-leadership/) - Episode 124: Egos, EQ, and Influence: The Hidden Rules of Medical Leadership Welcome back to Medical Money Matters, where we help physicians and medical group leaders make sense of the business side of medicine. I’m glad you’re here, because today we’re diving into a topic that’s often whispered about—but rarely addressed head-on. In every medical
- [Mastering the Metrics – Which KPIs Should You REALLY Track?](https://healtheps.com/mastering-the-metrics-which-kpis-should-you-really-track/) - Episode 123: Mastering the Metrics – Which KPIs Should You REALLY Track? You get what you measure. That’s the truth—whether we’re talking about healthcare, business, or even personal habits. In medical group management, this couldn’t be more important. The KPIs you choose to track will inevitably shape your decisions, your focus, and the behavior of
- [The Private Practice Playbook – Financial Moves to Stay Independent](https://healtheps.com/the-private-practice-playbook-financial-moves-to-stay-independent/) - Episode 121: The Private Practice Playbook – Financial Moves to Stay Independent Welcome to today’s episode, where we’re diving deep into a topic that could make or break the future of your private practice: financial strategy. If you’re a physician, practice manager, or administrator trying to navigate shrinking reimbursements, rising costs, and the ever-changing healthcare
- [The Revenue Rollercoaster: How to Stabilize Cash Flow in Uncertain Times](https://healtheps.com/the-revenue-rollercoaster-how-to-stabilize-cash-flow-in-uncertain-times/) - Episode 119: The Revenue Rollercoaster: How to Stabilize Cash Flow in Uncertain Times Welcome to *Medical Money Matters*, the podcast that helps physicians and medical group administrators take control of their financial future. Today, we’re tackling one of the biggest stressors in medical practice ownership—cash flow instability. If you’ve ever found yourself wondering why your
- [Internal Controls Made Easy: Two Things You Can Do Today to Thwart Would-Be Embezzlers](https://healtheps.com/internal-controls-made-easy-two-things-you-can-do-today-to-thwart-would-be-embezzlers/) - Episode 118: Internal Controls Made Easy: Two Things You Can Do Today to Thwart Would-Be Embezzlers Welcome to today’s episode, where we’re going to talk about something that isn’t fun to think about but is absolutely essential if you own or manage a medical practice: internal controls to prevent embezzlement. Now, before you think, “Oh,
- [Repost of Healthcare Training Leader Blog "3 Ways Practice Managers Can Boost Practice Income"](https://healtheps.com/repost-of-healthcare-training-leader-blog-3-ways-practice-managers-can-boost-practice-income/) - Repost of Healthcare Training Leader Blog "3 Ways Practice Managers Can Boost Practice Income" On April 1, Jill Arena took the virtual stage and conducted an online training session organized by the Healthcare Training Leader. In her session, "Practice Administrator: Understand How Your Practice Gets Paid," she unraveled the complexities of the physician reimbursement process
- [Addressing the Trust Deficit in Healthcare – The Hidden Costs and the Path to a Reliable, Trustworthy Culture](https://healtheps.com/addressing-the-trust-deficit-in-healthcare-the-hidden-costs-and-the-path-to-a-reliable-trustworthy-culture/) - Episode 116: Addressing the Trust Deficit in Healthcare – The Hidden Costs and the Path to a Reliable, Trustworthy Culture Welcome to today’s episode of Medical Money Matters, where we dive deep into the business and operational side of medicine. Today, we’re talking about something that affects every medical practice, yet often goes unaddressed: trust—or
- [Ready? You're Not](https://healtheps.com/ready-youre-not/) - Ready? You’re Not Why improving your practice before beginning a recruitment process is essential for success I’ve seen this scenario countless times in my career. A physician-owner will tell me they need a new administrator “yesterday.” The need is always urgent—they simply can’t go another day without one. I begin the initial meeting for
- [Easing a Practice Pain Point: Payer Contracting](https://healtheps.com/easing-a-practice-point-payer-contracting/) - Easing a Practice Pain Point: Payer Contracting Were your insurance payer contracts updated BC (before COVID)? Have your requests for a meeting with your payer representatives gone unanswered? Is it difficult to calculate whether your practice would be better off changing RVU years with the same conversion factor or staying on the current RVU year
- [Help Wanted: An Outstanding Practice Administrator ](https://healtheps.com/outstanding-practice-administrator/) - Help Wanted: An Outstanding Practice Administrator Andres Carnegie stated that “the success of any organization lies in the hands of its administrators.” Nothing could be truer for medical practice administrators. A good practice administrator can ensure that the practice operates smoothly and efficiently. An outstanding practice administrator can help the practice fulfill their mission, vision,
- [Staffing: Why Is This Still So Difficult?](https://healtheps.com/staffing-why-is-this-still-so-difficult/) - Episode 71: Staffing: Why Is This Still So Difficult? Welcome to today’s episode of the Medical Money Matters Podcast, brought to you by Health e Practices, where we dive deep into the world of medical group finance and operations to uncover the insights that help your practice thrive in today’s challenging environment. Today, we're tackling
- [You’ve Got Some Great Team Members – How Do You Keep Them? Revisiting Employalty and Advanced Retention Strategies](https://healtheps.com/youve-got-some-great-team-members-how-do-you-keep-them-revisiting-employalty-and-advanced-retention-strategies/) - Episode 72: You’ve Got Some Great Team Members – How Do You Keep Them? Revisiting Employalty and Advanced Retention Strategies Welcome to today's episode of Medical Money Matters, where we dive deep into the heart of healthcare innovation, management, and culture. Today, we're focusing on a critical issue that every healthcare organization faces: employee retention.
- [More on Embezzle-Proofing Your Practice: Advanced Strategies for Medical Professionals](https://healtheps.com/more-on-embezzle-proofing-your-practice-advanced-strategies-for-medical-professionals/) - Episode 70: More on Embezzle-Proofing Your Practice: Advanced Strategies for Medical Professionals Welcome to today’s episode, which is where we take a second dive into a critical aspect of practice - protecting your hard-earned assets from the clutches of embezzlement. This is a follow on to Episodes 7 and 8, where we first introduced the
- [Efficient or Exhausted? Optimizing Staff Workflows Without Burnout](https://healtheps.com/efficient-or-exhausted-optimizing-staff-workflows-without-burnout/) - Episode 115: Efficient or Exhausted? Optimizing Staff Workflows Without Burnout Welcome to another episode of Medical Money Matters. If you’re feeling like your team is running on fumes, drowning in inefficiencies, and barely keeping up with the daily demands of patient care, you’re not alone. The challenge of balancing efficiency with staff well-being is real.
- [The Art of Patient Retention: Building Loyalty in a Competitive Market](https://healtheps.com/the-art-of-patient-retention-building-loyalty-in-a-competitive-market/) - Episode 114: The Art of Patient Retention: Building Loyalty in a Competitive Market Welcome to today’s episode of the Medical Money Matters podcast. I’m so glad you’re here, because today we’re diving into a topic that impacts every medical practice—whether you’re a solo provider or part of a large group. Patient retention. If you’ve ever
- [The Digital Front Door: Optimizing Online Presence for Patient Growth](https://healtheps.com/the-digital-front-door-optimizing-online-presence-for-patient-growth/) - Episode 113: The Digital Front Door: Optimizing Online Presence for Patient Growth Welcome to today’s episode of Medical Money Matters. We’re diving into a topic that’s transforming the way healthcare practices grow and thrive: the digital front door. In a world where convenience and technology reign supreme, staying ahead of the curve isn’t just about
- [From Frustration to Fulfillment: Building Your Practice’s Dream Team](https://healtheps.com/from-frustration-to-fulfillment-building-your-practices-dream-team/) - Episode 112: From Frustration to Fulfillment: Building Your Practice’s Dream Team Welcome to the Medical Money Matters Podcast, where we delve into the financial and operational challenges of running a medical practice—and more importantly, how to overcome them. Today, we’re going to tackle an issue that’s been a thorn in the side of so many
- [Getting Things Done - Efficiency Hacks for Clinic Leaders](https://healtheps.com/getting-things-done-efficiency-hacks-for-clinic-leaders/) - Episode 84: Getting Things Done - Efficiency Hacks for Clinic Leaders Welcome to the Medical Money Matters Podcast, brought to you by Health e Practices. Today we’re exploring a crucial topic for clinic leaders: getting things done. We’ll discuss practical hacks to boost efficiency and effectiveness, focusing on the art of delegating, mastering digital communication,
- [Got a Toxic Team Member? Strategies for a Healthier Clinic](https://healtheps.com/got-a-toxic-team-member-strategies-for-a-healthier-clinic/) - Episode 83: Got a Toxic Team Member? Strategies for a Healthier Clinic Welcome to the Medical Money Matters Podcast, brought to you by Health e Practices, your trusted partner in medical group finance and operations. Today we're diving into a topic that's crucial for the health of any clinic: managing the toxic employee. We'll explore
- [What’s Reasonable to Expect from Your Administrator?](https://healtheps.com/whats-reasonable-to-expect-from-your-administrator/) - Episode 81: What’s Reasonable to Expect from Your Administrator? Welcome back to another episode of the Medical Money Matters Podcast, where we discuss crucial aspects of managing and growing your medical practice. Today we're diving into a topic that is vital for the smooth operation and success of any medical practice: understanding what is reasonable
- [Building a Thriving Medical Practice: The Case for Investing in Human and Social Capital](https://healtheps.com/building-a-thriving-medical-practice/) - Building a Thriving Medical Practice: The Case for Investing in Human and Social Capital Investing in human capital and social capital is vital for medical business owners aiming to build sustainable, high-performing practices. Here’s why: Human Capital: The Value of Your Workforce Human capital refers to the skills, knowledge, and abilities of your employees.
- [Compensation Clarity: Designing Physician Pay Models That Work](https://healtheps.com/compensation-clarity-designing-physician-pay-models-that-work/) - Episode 111: Compensation Clarity: Designing Physician Pay Models That Work “Compensation isn’t just about money—it’s about value, recognition, and culture. It’s no wonder it’s one of the most emotionally charged topics in any medical group.” Welcome to the Medical Money Matters Podcast, where we unpack the financial and operational complexities of running a medical practice.
- [Future-Proofing Your Workforce: The Offshoring and Automation Playbook](https://healtheps.com/future-proofing-your-workforce-the-offshoring-and-automation-playbook/) - Episode 110: Future-Proofing Your Workforce: The Offshoring and Automation Playbook Welcome to the Medical Money Matters Podcast, where we explore how medical practices can adapt to the ever-changing healthcare landscape. Today, we’re diving into a topic that’s top-of-mind for many practice leaders: workforce optimization. Specifically, how can strategies like offshoring, artificial intelligence, and robotic process
- [Navigating Financial Success: Why Every Practice Needs a Budget](https://healtheps.com/navigating-financial-success/) - Navigating Financial Success: Why Every Practice Needs a Budget So, what’s all this hullabaloo about budgets? And why would you want one? Consider that a budget is like your financial GPS. By utilizing one, you can determine where you’d like to go financially, and then you can assess your progress against that plan. We work
- [The Financial Prescription: Smart Strategies for Budgeting in Medical Practices](https://healtheps.com/the-financial-prescription-smart-strategies-for-budgeting-in-medical-practices/) - Episode 108: The Financial Prescription: Smart Strategies for Budgeting in Medical Practices Welcome to the Medical Money Matters Podcast, where we dive into the crucial financial and operational strategies that keep your medical practice thriving. Today, we’re talking about a discipline that every practice needs but too few truly master – budgeting. Think of your
- [The Future of Medical Practice: Navigating the Shift to Value-Based Care](https://healtheps.com/the-future-of-medical-practice-navigating-the-shift-to-value-based-care/) - Episode 109: The Future of Medical Practice: Navigating the Shift to Value-Based Care Welcome to the Medical Money Matters Podcast, where we explore the intersection of medicine, finance, and operations to help practices thrive. Today, we’re diving into one of the most transformative changes in healthcare: the shift to value-based care. It’s not just a
- [Spend to Succeed: Mastering Big Investments in Your Medical Practice](https://healtheps.com/spend-to-succeed-mastering-big-investments-in-your-medical-practice/) - Episode 106: Spend to Succeed: Mastering Big Investments in Your Medical Practice Welcome to the Medical Money Matters Podcast, where we tackle the financial challenges of running a successful medical practice. Today’s topic is one I know will resonate with many of you: the paradox of needing to spend money to make money. It’s a
- [Managing Competing Priorities and Staying True to Your Strategic Plan](https://healtheps.com/managing-competing-priorities-and-staying-true-to-your-strategic-plan/) - Episode 105: Managing Competing Priorities and Staying True to Your Strategic Plan Welcome to another episode of Medical Money Matters! Today, we’re tackling an issue that every medical group, big or small, has faced: managing competing priorities while staying true to your strategic plan. This topic hits home for so many of us because the
- [Succession Planning Beyond Physicians and Providers: A Critical Strategy for Medical Group Success](https://healtheps.com/succession-planning-beyond-medical-providers/) - Succession Planning Beyond Physicians and Providers: A Critical Strategy for Medical Group Success When most people think of succession planning in healthcare, the first focus is typically on medical providers—physicians, nurse practitioners, and other clinical staff. While these roles are certainly pivotal, it's just as important to include non-clinical staff in succession planning efforts. Administrative
- [Second Season Finale and Giving Thanks](https://healtheps.com/second-season-finale-and-giving-thanks/) - Episode 104: Second Season Finale and Giving Thanks Welcome back to Medical Money Matters! It’s hard to believe we’ve reached the end of our second season. What a journey this has been, and as we head into this season of thanks-giving, I want to take a moment to reflect on many things that have carried
- [Is Your Cyber Incident Response Plan Up to Snuff?](https://healtheps.com/is-your-cyber-incident-response-plan-up-to-snuff/) - Episode 103: Is Your Cyber Incident Response Plan Up to Snuff? Welcome to Medical Money Matters, the podcast where we break down the essentials of running a secure, efficient, and profitable medical practice. Today, we’re diving into a critical topic that’s only becoming more urgent as cyber threats grow: Is Your Cyber Incident Response Plan
- [Is Your Office Manager Living the Peter Principle?](https://healtheps.com/is-your-office-manager-living-the-peter-principle/) - Episode 102: Is Your Office Manager Living the Peter Principle? Welcome back to Medical Money Matters, the podcast where we unravel the complexities of running a successful medical practice. Today, we're diving into a topic that might be affecting your practice more than you realize: Is Your Office Manager Living the Peter Principle? Now, you
- [“An Ounce of Prevention” – A Tribute to Ben Franklin on our 100th Episode](https://healtheps.com/an-ounce-of-prevention-a-tribute-to-ben-franklin-on-our-100th-episode/) - Episode 100: “An Ounce of Prevention” – A Tribute to Ben Franklin on our 100th Episode Hello and welcome back to Medical Money Matters, the podcast where we dive deep into the financial, operational, and strategic challenges facing medical groups today. Today I’m thrilled to be here with you for a very special episode. This
- [Meet the Four Embezzlers Lurking in Plain Sight: A Guide for Savvy Physicians](https://healtheps.com/meet-the-four-embezzlers-lurking-in-plain-sight-a-guide-for-savvy-physicians/) - Episode 101: Meet the Four Embezzlers Lurking in Plain Sight: A Guide for Savvy Physicians Welcome back to Medical Money Matters, where we dive into the financial side of running a medical practice. Today’s topic is one that can be hard to think about but is crucial for anyone managing a practice: embezzlement. We’re calling
- [As Healthcare Leaders, We’re Blowing It. It’s Time to Get Out of the Weeds and Refocus on Long-Term Success](https://healtheps.com/refocus-on-long-term-success/) - As Healthcare Leaders, We’re Blowing It. It’s Time to Get Out of the Weeds and Refocus on Long-Term Success As our community of healthcare leaders enter the final quarter of the calendar year, it’s important to look back at where we’ve been and think about where we want to be. In that review of where
- [Recognizing Signs of Growth in Your Practice and Planning for It](https://healtheps.com/recognizing-signs-of-growth-in-your-practice-and-planning-for-it/) - Episode 99: Recognizing Signs of Growth in Your Practice and Planning for It Welcome to the Medical Money Matters podcast, where we explore the ins and outs of managing a successful medical practice. Today, given that this is Episode 99, which is a number that signifies growth and the ending of one era and the
- [What's “Normal” in a Medical Practice](https://healtheps.com/whats-normal-in-a-medical-practice/) - Episode 98.6: What's “Normal” in a Medical Practice Welcome to episode 98.6, where today we’re going to explore an idea that runs deeper than just managing patient care or handling office logistics. We’re going to talk about what it means to be “normal” in a medical practice. Now, most of us are familiar with the
- [The Culture Club: Building Culture in Your Group](https://healtheps.com/the-culture-club-building-culture-in-your-group/) - Episode 97: The Culture Club: Building Culture in Your Group Welcome to today’s episode, where we’re diving deep into one of the most important but often overlooked aspects of running a successful medical group: building a positive, intentional culture. You’ve probably heard the phrase, “Culture eats strategy for lunch”—and if you haven’t, you’re about to
- [Trusted Advisors and Why Your Practice Needs Them](https://healtheps.com/episode-96-trusted-advisors-and-why-your-practice-needs-them/) - Episode 96: Trusted Advisors and Why Your Practice Needs Them Welcome to the Medical Money Matters Podcast, where we break down the complexities of running a successful medical practice, from financial strategies to operational efficiency. Whether you’re a physician or a practice administrator, we’re here to provide insights that help you run your practice more
- [Medical Coding Done Right: Improving the Bottom Line](https://healtheps.com/medical-coding-done-right-improving-the-bottom-line/) - Medical Coding Done Right: Improving the Bottom Line Coding medical visits has become extremely complex over the years. However, there are some basic principles that can easily be applied to every patient visit to maximize reimbursement and allow clinicians to be compensated for the work that they have already done. There are many factors that
- [Keep it In House or Outsource? That is the Question](https://healtheps.com/keep-it-in-house-or-outsource-that-is-the-question/) - Episode 94: Keep it In House or Outsource? That is the Question Welcome to the Medical Money Matters podcast, where we dive into the financial and operational issues that matter most to medical practices today. Today we’re exploring a topic that every practice has to confront at some point: should you handle critical services in-house
- [Exploring Workers’ Compensation and Motor Vehicle Accidents as Lucrative Lines of Business for Physician Practices](https://healtheps.com/exploring-workers-compensation-and-motor-vehicle-accidents-as-lucrative-lines-of-business-for-physician-practices/) - Episode 93: Exploring Workers’ Compensation and Motor Vehicle Accidents as Lucrative Lines of Business for Physician Practices Hello, and welcome to another episode of Medical Money Matters, where we dive deep into the financial and operational aspects of running a successful medical practice. Today, we’re going to explore a topic that’s both financially lucrative and
- [The Science of Improvement: How CQI Can Transform Your Practice](https://healtheps.com/the-science-of-improvement-how-cqi-can-transform-your-practice/) - Episode 91: The Science of Improvement: How CQI Can Transform Your Practice Welcome to the Medical Money Matters podcast, where we explore the business of medicine and the strategies that help medical groups thrive. Today’s topic is something every practice owner and administrator should be familiar with: Continuous Quality Improvement, or CQI, and the "alphabet
- [Making Your EMR Work Smarter: Thinking Through Tech Upgrades](https://healtheps.com/making-your-emr-work-smarter-thinking-through-tech-upgrades/) - Episode 89: Making Your EMR Work Smarter: Thinking Through Tech Upgrades Welcome to the Medical Money Matters Podcast, brought to you by Health e Practices. Today we’re covering a topic that can transform the efficiency and effectiveness of your clinic: tech add-ons for your Electronic Medical Records system. When we select an EMR, we frequently
- [The Retail Remedy: Boost Revenue and Patient Satisfaction](https://healtheps.com/the-retail-remedy-boost-revenue-and-patient-satisfaction/) - The Retail Remedy: Boost Revenue and Patient Satisfaction
- [The AI Will See You Now – Impact of AI on Outpatient Medicine](https://healtheps.com/the-ai-will-see-you-now-impact-of-ai-on-outpatient-medicine/) - Episode 86: The AI Will See You Now – Impact of AI on Outpatient Medicine Welcome to the Medical Money Matters Podcast, brought to you by Health e Practices. Today we’re diving into a fascinating and rapidly evolving topic: the impact of AI on outpatient medicine. In this episode, we’ll explore how AI is changing
- [Need More Peeps? Deciding When to Add Another Clinician to Your Group](https://healtheps.com/need-more-peeps-deciding-when-to-add-another-clinician-to-your-group/) - Episode 85: Need More Peeps? Deciding When to Add Another Clinician to Your Group Welcome to the Medical Money Matters Podcast, brought to you by Health e Practices. Today we’re tackling an important decision for any clinic leader: deciding when to add another clinician to your group. Whether you’re considering adding another physician or an
- [Promoting a Culture of Accountability and Why It Matters](https://healtheps.com/promoting-a-culture-of-accountability-and-why-it-matters/) - Episode 80: Promoting a Culture of Accountability and Why It Matters Welcome to the Medical Money Matters Podcast, where we delve into the financial and operational aspects of running a successful medical practice. Today, we’re tackling a crucial topic that impacts every aspect of a medical clinic—accountability. This is one I struggle with in our
- [Developing the Next Generation of Leaders in Healthcare](https://healtheps.com/developing-the-next-generation-of-leaders-in-healthcare/) - Episode 79: Developing the Next Generation of Leaders in Healthcare Welcome to the Medical Money Matters Podcast, where we explore critical issues at the intersection of healthcare, finance, and operations. I’m thrilled to have you with us today. In today’s rapidly changing healthcare environment, effective leadership is more important than ever. Strong leaders drive innovation,
- [Gimme a Break! When You Need a Time Out as a Leader](https://healtheps.com/gimme-a-break-when-you-need-a-time-out-as-a-leader/) - Episode 78: Gimme a Break! When You Need a Time Out as a Leader Welcome to the Medical Money Matters Podcast, where we discuss the crucial intersection of healthcare and leadership. Today we're diving into an essential topic for all leaders: recognizing when it's time to take a break and how to do it effectively.
- [Need More Patients? Marketing 101 for Your Medical Practice](https://healtheps.com/need-more-patients-marketing-101-for-your-medical-practice/) - Episode 74: Need More Patients? Marketing 101 for Your Medical Practice Welcome to today's episode of the Medical Money Matters Podcast, where we delve into the pivotal role of marketing in the medical field. Whether you're just starting out or looking to expand your existing practice, understanding and implementing effective marketing strategies is crucial. Today,
- [Disaster Strikes….Are You Prepared? Business Continuity Planning for Medical Groups](https://healtheps.com/disaster-strikes-are-you-prepared-business-continuity-planning-for-medical-groups/) - Episode 73: Disaster Strikes….Are You Prepared? Business Continuity Planning for Medical Groups Welcome to this week’s episode of the Medical Money Matters Podcast. Today, we’re diving into an essential topic that every medical practice owner and administrator should prioritize: Business Continuity Planning, or BCP. In the world of healthcare, where patient care and safety are
- [Do You Dread the Annual Evaluation for your CEO or Practice Administrator? Making These Critical Conversations Enjoyable and Productive](https://healtheps.com/do-you-dread-the-annual-evaluation-for-your-ceo-or-practice-administrator-making-these-critical-conversations-enjoyable-and-productive/) - Episode 69: Do You Dread the Annual Evaluation for your CEO or Practice Administrator? Making These Critical Conversations Enjoyable and Productive Welcome to Medical Money Matters, the go-to resource for physicians looking to enhance their practice's management and leadership. Today, we're diving into How to Conduct an Annual Evaluation of Your CEO or Practice Administrator.
- [What We Can Learn from the Change Healthcare Cyber Attack](https://healtheps.com/what-we-can-learn-from-the-change-healthcare-cyber-attack/) - Episode 67: What We Can Learn from the Change Healthcare Cyber Attack The recent cyberattack on Change Healthcare has sent shockwaves through the healthcare market, underscoring the critical importance of cybersecurity in the healthcare sector. This event not only disrupted the company's operations but also had a cascading effect on physician practices and medical groups
- [Show Me the Money! Innovations in Patient Payment Systems](https://healtheps.com/show-me-the-money-innovations-in-patient-payment-systems/) - Episode 66: Show Me the Money! Innovations in Patient Payment Systems Welcome back to the Medical Money Matters Podcast, where we dive deep into the financial heartbeat of the healthcare industry. Today, we're exploring a topic that's revolutionizing the patient payment landscape in healthcare: Digital Wallets and Contactless Payments. The days of writing checks and
- [The Doctor Will See You Now, Online - Telehealth Revolution and Reimbursement Challenges](https://healtheps.com/the-doctor-will-see-you-now-online-telehealth-revolution-and-reimbursement-challenges/) - Episode 65: The Doctor Will See You Now, Online - Telehealth Revolution and Reimbursement Challenges Hello and welcome to another episode of the Medical Money Matters Podcast, where we delve into the financial pulse of the healthcare world. Today we're embarking on a digital journey into the realm of telehealth. Our focus? Understanding the telehealth
- [Hierarchical What? Why Adding HCC Codes Adds a Lot to Your Bottom Line](https://healtheps.com/hierarchical-what-why-adding-hcc-codes-adds-a-lot-to-your-bottom-line/) - Episode 64: Hierarchical What? Why Adding HCC Codes Adds a Lot to Your Bottom Line Welcome to the Medical Money Matters Podcast, where we decode the financial intricacies of healthcare. Today, we're demystifying a topic that's critical yet often overlooked in medical billing – Hierarchical Condition Category, or HCC coding. Understanding HCC coding is not
- [Time to Wrap It Up? Navigating the Sale of Your Medical Practice](https://healtheps.com/time-to-wrap-it-up-navigating-the-sale-of-your-medical-practice/) - Episode 61: Time to Wrap It Up? Navigating the Sale of Your Medical Practice Welcome to the Medical Money Matters Podcast, where we delve into the business side of healthcare. today we’re tackling a topic this is critical for many physicians: selling your medical practice. Whether you're nearing retirement, looking to shift careers, or considering
- [Adding a Location to Your Practice](https://healtheps.com/adding-a-location-to-your-practice/) - Episode #60: Adding a Location to Your Practice Welcome to another episode of "Medical Money Matters," the go-to podcast for insights into the financial and operational aspects of running a successful medical practice. Today we're diving into a crucial topic for many growing practices: when and how to add a new location. This decision is
- [Creating a Lasting Legacy: Succession Planning for Your Medical Practice](https://healtheps.com/creating-a-lasting-legacy-succession-planning-for-your-medical-practice/) - Episode 58: Creating a Lasting Legacy: Succession Planning for Your Medical Practice Welcome to Medical Money Matters, the podcast that's all about ensuring the financial health and longevity of your medical practice. Today, we're delving into a crucial but often overlooked aspect of medical practice management: succession planning. How do you ensure that your practice
- [Navigating the Labyrinth of Professional References](https://healtheps.com/navigating-the-labyrinth-of-professional-references/) - Episode 42: Navigating the Labyrinth of Professional References We've got a fantastic topic for you today, one that's essential but often overlooked: Professional References. How do you get them and how do you give them, especially in our current climate of legal concerns? So, let's start with the basics. Why are professional references so important
- [Guarding Your Medical Practice Against Phishing Scams, Social Engineering, and Cybercrime](https://healtheps.com/guarding-your-medical-practice-against-phishing-scams-social-engineering-and-cybercrime/) - Episode 43: Guarding Your Medical Practice Against Phishing Scams, Social Engineering, and Cybercrime In a world where almost everything has moved online, cybersecurity is a topic that no one in healthcare can afford to ignore. Whether you're a solo practitioner or part of a large medical group, understanding how to protect your practice from phishing
- [Physician Contracts – Codifying How We Work Together](https://healtheps.com/physician-contracts-codifying-how-we-work-together/) - Episode #28 – Physician Contracts – Codifying How We Work Together We’ve been talking about Recruiting and Dating, and we’ve been talking about developing cultural norms so it makes it very straightforward as to how to add physicians to your group who will be a good cultural fit. Once you’ve identified the right physician to
- [You Get What You Measure – Developing a Performance Dashboard for Your Medical Practice](https://healtheps.com/you-get-what-you-measure-developing-a-performance-dashboard-for-your-medical-practice/) - Episode 53: You Get What You Measure: Developing a Performance Dashboard for Your Medical Practice Hello and welcome back to season two of the Medical Money Matters podcast! We’re delighted to jump into this new season and to continue guiding you through the complexities of medical practice finance and operations. Today we’re going to talk
- [Deciphering ROI & Break-Even Calculations - Your Roadmap to Profitable Decisions in Medical Practice](https://healtheps.com/deciphering-roi-break-even-calculations-your-roadmap-to-profitable-decisions-in-medical-practice/) - Episode 49: Deciphering ROI & Break-Even Calculations - Your Roadmap to Profitable Decisions in Medical Practice Welcome back to another episode of Medical Money Matters, the podcast that empowers physicians and medical professionals to make smarter business and financial choices. I'm here to guide you through the maze of medical practice finance. Today's topic is
- [Understanding Your Scope – Why You Don't Care About $500](https://healtheps.com/understanding-your-scope-why-you-dont-care-about-500/) - Episode 47: Understanding Your Scope – Why You Don't Care About $500 Hello and welcome back to another episode of Medical Money Matters, where we educate physicians and clinic leaders on the business and financial topics that can transform your practice. Today, we’re diving into a topic that often gets swept under the rug but
- [Cost vs. Value – Understanding the Difference in Making Business Decisions Within a Medical Practice](https://healtheps.com/cost-vs-value-understanding-the-difference-in-making-business-decisions-within-a-medical-practice/) - Episode 46: Cost vs. Value – Understanding the Difference in Making Business Decisions Within a Medical Practice Today, we're digging into a topic that's close to my heart and incredibly relevant for the financial well-being of your medical practice: understanding Cost vs. Value in Business Decisions. Understanding this concept can be a game-changer in your
- [Clawing Back at Insurance Clawbacks](https://healtheps.com/clawing-back-at-insurance-clawbacks/) - Episode 44: Clawing Back at Insurance Clawbacks You’ve probably heard the saying, "Easy come, easy go," right? But in medical practices, when money goes, it's anything but easy. It's stressful, confusing, and can throw a wrench into your operations. You’ve worked hard to provide care for your patients – why would the insurance companies clawback
- [Amplifying Voices in the Medical Clinic - A Spotlight on "Invisible Work"](https://healtheps.com/amplifying-voices-in-the-medical-clinic-a-spotlight-on-invisible-work/) - Episode 41: Amplifying Voices in the Medical Clinic - A Spotlight on "Invisible Work" Welcome back to another episode of Medical Money Matters, where we dive deep into the financial and operational aspects of medical practices. Today we have a topic that doesn't just resonate with your wallet, but also with your heart and with
- [Mitigating the Risk of Sexual Harassment in Your Practice](https://healtheps.com/mitigating-the-risk-of-sexual-harassment-in-your-practice/) - Episode 40: Mitigating the Risk of Sexual Harassment in Your Practice Today we’re diving into a serious and important topic: Sexual Harassment in the workplace within physician offices. We’ll be exploring the complex power dynamics involved and focusing on how to mitigate risks, especially in the classic case of a male physician and a female
- [Physician Compacts – Intentionality in Your Culture](https://healtheps.com/episode-36-physician-compacts-intentionality-in-your-culture/) - Episode 36: Physician Compacts – Intentionality in Your Culture We've talked in previous episodes about physician contracts and have compared and contrasted them with physician compacts. At its core, a Physician Compact is a mutual agreement between physicians and their organizations. These are not legal documents, like a contract, but living, breathing agreements that serve
- [Appropriate Appreciation for Your Fabulous Team](https://healtheps.com/appropriate-appreciation-for-your-fabulous-team/) - Subheading: Episode 39: Appropriate Appreciation for Your Fabulous Team Today, we're diving into a subject close to my heart: showing appropriate appreciation for your incredible staff members. They're the backbone of your practice, so how can you make them feel valued and recognized? We’ll explore why they need appreciation, how best to show it, and some brilliant
- [Delegating Like a Boss](https://healtheps.com/delegating-like-a-boss/) - Episode 38: Delegating Like a Boss Delegation is more than just a buzzword. It's a vital skill that allows you to work at the top of your license and utilizing your full skillset, while entrusting certain tasks to the least cost, most competent person in your office. It's about efficiency, effectiveness, and empowerment. The modern
- [What's All This Hype About Strategic Planning?](https://healtheps.com/whats-all-this-hype-about-strategic-planning/) - Episode 37: What's All This Hype About Strategic Planning? As the old saw goes, “If you don’t know where you’re headed, any road will do.” In thinking about Strategic Planning, there are entire books written on the subject. In the spirit of giving you the condensed version, my favorite statement about strategic planning is that
- [Appropriate Oversight by Owners](https://healtheps.com/appropriate-oversight-by-owners/) - Episode #34: Appropriate Oversight by Owners As an owner in your business, how much time and energy should you spend overseeing the operations? What constitutes too much oversight? What’s too little? We see altogether too many groups who have too little oversight, which means too many of the owners aren’t really paying attention to the
- [Governance vs. Management – Utilizing a Decision Matrix](https://healtheps.com/governance-vs-management-utilizing-a-decision-matrix/) - Episode #33: Governance vs. Management – Utilizing a Decision Matrix Since we don’t give physicians any business training as part of your education, we see many groups that have governance, leadership, and management totally conflated. We see groups of physician owners who spend far too little time in oversight, and some who spend far too
- [When Your Team Performs Well, and When They Don’t – The Art of Coaching, Counseling, Disciplining, and Termination](https://healtheps.com/when-your-team-performs-well-and-when-they-dont-the-art-of-coaching-counseling-disciplining-and-termination/) - Episode 32: When Your Team Performs Well, and When They Don’t – The Art of Coaching, Counseling, Disciplining, and Termination In several of our past episodes, we’ve been talking about when an employee is no longer effective for your group. In most cases, most of our team IS effective and they generally fall on a continuum in
- [Severance – Creating a Clean Departure](https://healtheps.com/severance-creating-a-clean-departure/) - Episode #31 – Severance – Creating a Clean Departure In episode 29, we talked about when a leader is no longer effective for your group. As we said, it’s important to engineer a clean departure for them, and a severance package can go a long way to doing that. If your executive leader needs to
- [Adding new clinicians to your practice: recruiting or dating?](https://healtheps.com/adding-new-clinicians-to-your-practice-recruiting-or-dating/) - Episode 26: Adding New Clinicians to Your Practice: Recruiting or Dating? We’ve been talking about the people component of your practice for the last several episodes – today we’re going to focus on growth and adding new clinicians to your practice. When making a decision about when to add a new clinician to a growing
- [You and your executive counterpart - the powerful leadership dyad](https://healtheps.com/you-and-your-executive-counterpart-the-powerful-leadership-dyad/) - Episode 25: You and Your Executive Counterpart: The Powerful Leadership Dyad You’ve done it! You’ve made the investment in an executive leader for your practice (or maybe you’ve had one for years) and now you’re ready to take that working relationship to the next level. What should it look like? First of all, and most
- [Investing in executive leadership for your practice](https://healtheps.com/investing-in-executive-leadership-for-your-practice/) - Episode 24: Investing in Executive Leadership for Your Practice I see far too many practices that underinvest in executive leadership. I can speculate on the various reasons for this, not the least of which are cost and ceding control, which feels uncomfortable. And, as we mentioned in episode 8, we see far too many times
- [Your greatest resource: the human one](https://healtheps.com/your-greatest-resource-the-human-one/) - Episode 23: Your Greatest Resource: The Human One In our last episode, we got to visit with Joe Mull, author, speaker and trainer about all things “employee retention.” I enjoyed the conversation, and the fact is, when you think about your practice as a business – and I hope you are by now! – the
- [What they don't teach you in medical school](https://healtheps.com/what-they-dont-teach-you-in-medical-school/) - Episode 1: What They Don’t Teach You in Medical School Our medical schools have long operated on the notion that the doctor has to be the Knower of All Things, the repository for all knowledge, the final be-all, end-all decision maker about what’s to be done for the patient. And, for all of you who’ve
- [The language of finance](https://healtheps.com/the-language-of-finance/) - Episode 2: The Language of Finance Budget variances, debits, credits, Return on Investment, profit & loss, capital gains… so many finance terms, so little time! This episode is intended to begin to outline some of these terms, to give you some definitions and to begin to get you familiar with this whole new language. And,
- [All things budgets](https://healtheps.com/all-things-budgets/) - Episode 3: All Things Budgets So, what’s all this hullabaloo about budgets? And why would you want one? Consider that a budget is like your financial GPS. By utilizing one, you can determine where you’d like to go financially, and then you can assess your progress against that plan. I work with a lot of
- [Revenue: reimbursement, RBRVS, RVUs, and alphabet soup](https://healtheps.com/revenue-reimbursement-rbrvs-rvus-and-alphabet-soup/) - Episode 5: Revenue – Reimbursement, RBRVS, RVU's and Alphabet Soup How do you get paid for what you do, and why is it so complicated? Healthcare more than any other industry has a huge amount of complexity in how its professionals get paid for services they have rendered. The basis for your payments begins with
- [Accounts receivable as an asset](https://healtheps.com/accounts-receivable-as-an-asset/) - Episode 6: Accounts Receivable as an Asset In our last episode, we walked through how claims get created after you’ve seen a patient. Once the claims are sent to the insurance companies, you’ve now got a bit of a wait until they get paid. It is important to keep track of all of those outstanding
- [Embezzle-proofing your practice](https://healtheps.com/embezzle-proofing-your-practice/) - Episode 8: Embezzleproofing Your Practice In our last episode, we heard from Tiffany Couch, national expert on insider fraud and embezzlers. I’m hoping you all got a lot out of that interview, and that you’re now focused on what you can do to safeguard your practice. We learned that physicians are trusting individuals, and since
- [Demystifying financial statements](https://healtheps.com/demystifying-financial-statements/) - Episode 9: Demystifying Financial Statements So, each month you attend your board meeting, or you meet with your bookkeeper and somewhere along the line, someone hands you a whole bunch of reports with numbers on them. In our second episode, we started to talk about those in reviewing the Language of Finance. In our third
- [Where did all the money go? overhead](https://healtheps.com/where-did-all-the-money-go-overhead/) - Episode 10: Where Did All the Money Go? Overhead! It costs a lot of money to run a medical practice these days! While Staff Costs and Rent are typically always the largest expenses for a practice each month, there are a lot of other costs too! Practice expenses are frequently called “overhead” and can be
- [Bring home the bacon](https://healtheps.com/bring-home-the-bacon/) - Episode 11: Bring Home the Bacon: It’s Okay to Get Paid Well For medical practices to increase income, there are several steps to take. My top three favorite ways to increase income in a group are: Improve your coding to get paid for what you’ve done Add a medical scribe to supercharge your visits Renegotiate
- [Coding: bane of your existence or key to your success?](https://healtheps.com/coding-bane-of-your-existence-or-key-to-your-success/) - Episode 13: Coding: Bane of Your Existence, or Key to Your Success? First of all, improving coding is a must. I can hear your deep sigh… so many coding seminars… so many rules to remember… so much BS! Yes, it is. And, it’s how you get paid, and it’s made deliberately complex and onerous by
- [Insurance companies, what have you done for me lately](https://healtheps.com/insurance-companies-what-have-you-done-for-me-lately/) - Episode 14: Insurance Companies, What Have You Done for Me Lately? One of the most effective ways to increase income in a medical practice is to review and renegotiate your contracts with the insurance companies in your market. Many clinics we are called into have not reviewed their contracts for 5, 8, or even 10
- [Who am I taking care of? Why payer mix matters](https://healtheps.com/who-am-i-taking-care-of-why-payer-mix-matters/) - Episode 15: Who Am I Taking Care of? Why Payer Mix Is Important So the notion of picking and choosing patients based on their insurance coverage might be met with a little resistance, or maybe even frustration or righteous indignation! Bear with me. I’m guessing you went into medicine to care for ALL patients, regardless
- [Taking care of the people who take care of the money](https://healtheps.com/taking-care-of-the-people-who-take-care-of-the-money/) - Episode 16: Taking Care of the People Who Take Care of Your Money As we learned in our conversation with Joe Mull, there are many things that help to improve retention and one of them is money. I’ve seen many groups who have bonuses, but while all are well intended, many are set up in
- [The front desk: Where the revenue cycle begins](https://healtheps.com/the-front-desk-where-the-revenue-cycle-begins/) - Episode 17: The Front Desk: Where the Revenue Cycle Begins As we learned in our last episode, in thinking about our Revenue Cycle as a whole, it truly begins at the front desk. When your new patient calls for the first time, and the new patient registration process begins, you are setting yourself up for
- [Getting money over the front counter](https://healtheps.com/getting-money-over-the-front-counter/) - Episode 19: Getting Money Over the Front Counter In our last episode, we talked about powerful questions that your front office staff can ask to be sure they are getting the most accurate information into your billing system for clean claims. Today, we’re going to talk about the most powerful question they can ask to
- [Deductibles, coinsurance, and copayments - Lions, tigers, and bears, oh my!](https://healtheps.com/deductibles-coinsurance-and-copayments-lions-tigers-and-bears-oh-my/) - Episode 20: Deductibles, Coinsurance, and Copayments – Lions, Tigers, and Bears, Oh My! In our last episode, we talked about the best strategies for collecting money over the front counter. Today, we’ll talk about how payers are shifting more costs to patients, and what that means for your practice finances. As we’ve said in previous
- [When patients don't pay - to collections or not to collections](https://healtheps.com/when-patients-dont-pay-to-collections-or-not-to-collections/) - Episode 21: When Patients Don’t Pay – To Collections or Not To Collections? In our last couple of episodes, we’ve talked about the shift we’re seeing to more services that you provide that wind up as the patients’ financial responsibility, and the best strategies for collecting that money. Today, we’ll talk about when patients don’t

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- [Health e Practices - Speakers Bureau](https://healtheps.com/health-e-practices-speakers-bureau/) - Speakers Bureau Jill Arena Topic Expertise:What They Don’t Teach You in Medical School: Business Primer for MDsLeadership Development and Training for Administrators and PhysiciansStrategic Planning: What It Is, How to Do It, and Why It’s ImportantFinancial Acumen for Physicians: CliffsNotes Version of How to Manage Your Practice’s FinancesWhy Physicians Should Master the Coding Game: Stop
- [Eric Schulz, MBA - Speakers Bureau](https://healtheps.com/eric-schulz-mba-speakers-bureau/) - Eric Schulz, MBA Linkedin Senior Consultant, Health e Practices Eric has worked in healthcare since 1992. He has served as both permanent and interim CEO of large and medium-sized physician-owned medical practices across multiple specialties, including surgical and primary care. In these roles, he has been pivotal in optimizing organizational performance, financial success, and improved
- [Anne Hirsch, MD - Speakers Bureau](https://healtheps.com/health-e-practices-speakers-bureau/anne-hirsch-md-speakers-bureau/) - Anne Hirsch, MD Linkedin Medical Director, Senior Consultant, and Peer Physician Coach, Health e Practices Dr. Hirsch is an internal medicine physician with over 30 years of experience. She is also a certified peer Physician Coach and is welcoming new clients. Her mission as a coach is to help physicians and other medical professionals to
- [MMM Toolkit Free Content](https://healtheps.com/mmm-toolkit-free-content/) - Medical Money Matters Toolkit - Free Content
- [Medical Money Matters Toolkit](https://healtheps.com/medical-money-matters/) - For a fraction of the cost of a medical consultant - gain access to a vast collection of toolkits to effectively run your daily operations.
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- [View Report](https://healtheps.com/contract-visualizer/view-report/) - Contract Visualizer Report MANAGE PAST REPORTS DELETE REPORT Let’s talk contracts!
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- [Content restricted](https://healtheps.com/content-restricted/) - [wcm_content_restricted]
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- [Money](https://healtheps.com/money/) - Money PEOPLE I want to put the right people in the right seats. Read More STRATEGY I want to create a plan for long-term success. Read More Revenue Cycle Management Are you being paid by insurance companies as much as possible and as fast as possible? Is your coding optimized? Are you actively managing your
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- [Strategy](https://healtheps.com/strategy/) - Strategy PEOPLE I want to put the right people in the right seats. Read More MONEY I want to improve my group’s financial performance. Learn More Good strategy creates a path from where you are today to where you want to be. Strategic Planning Do you know where your practice is headed? How do you
- [Products](https://healtheps.com/products/) - We want your practice to thrive! Check out this collection of innovative tools with multiple formats (podcast, downloadable toolkits, elearning and data analysis tool) that we’ve honed over many years of working with medical practices. We invite you to explore all that is yours – just a click away. YOUR CONTRACT VISUALIZER Renegotiate your insurance
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- [Service Inner](https://healtheps.com/service-inner/) - Health e Practices Service Inner Egestas mauris nunc egestas ac. Malesuada vel non ultrices urna. Dolor est adipiscing ullamcorpe. Why choose our automation platform? Feugiat etiam neque, dolor sagittis in. Hendrerit dictumst urna at eget turpis duis massa accumsan vitae. Vestibulum ultricies integer sit nunc, felis, at. Mauris odio a tellus blandit. 10 Increase in
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- [Town Hall- Covid-19 Preparedness](https://healtheps.com/town-hall-covid-19-preparedness/) - [vc_row][vc_column][vc_column_text]When COVID-19 hit, the information was overwhelming for many. Health e Practice and MDAT saw a need to support healthcare leaders during a trying time. Over the last year, we held a virtual meeting to help give both clinical information and overall support to leaders and providers. Below are the recordings from each session. We

## My Templates

- [Default Kit](https://healtheps.com/?elementor_library=default-kit)
- [BBH 4 bullet points pt 2](https://healtheps.com/?elementor_library=bbh-4-bullet-points-pt-2) - Structured Transition Support Our Structured Transition Support services guide practices with stable revenue cycle operations through a smooth, low-risk move from outsourced billing to internal ownership—providing vendor offboarding assistance, knowledge transfer, data validation, and clear transition planning without disrupting cash flow. Revenue Cycle Stabilization & Rebuild Our Revenue Cycle Stabilization services support practices facing disruption,
- [BBH 4 bullet points](https://healtheps.com/?elementor_library=bbh-4-bullet-points) - Revenue Cycle Readiness Assessment Our Revenue Cycle Readiness Assessment provides a clear, objective evaluation of your current billing operations—examining workflows, reporting transparency, staff roles, and financial risk factors to determine whether your practice is prepared to bring billing in-house safely and successfully. Guided Optimization & Performance Improvement Our Guided Optimization & Transition services help practices
- [Service Header](https://healtheps.com/?elementor_library=service-header) - Practice Strategy & Consulting Our Practice Strategy & Consulting services help healthcare organizations navigate growth, change, and leadership transitions with clarity and confidence. From defining a strategic vision to guiding startups, mergers, and leadership shifts, we provide expert insight and hands-on support that strengthens operations, protects continuity, and positions your practice for long-term success. Strategic
- [MMM Blog](https://healtheps.com/?elementor_library=mmm-blog) - Medical Money Matters Podcast Blog Download Podcast Media Kit (zip file) Visit the MMM Podcast Most of Your Visits are Actually 4’s – Why Is Everyone Still Coding 3’s? Episode 194: Most of Your Visits are Actually 4’s – Why Is Everyone Still Coding 3’s? What if I told you that you could increase your
- [Product Template](https://healtheps.com/?elementor_library=product-template) - per person BUY NOW An in-depth course on the impact your front desk has on your clinic’s bottom line. This 2-hour course is led by seasoned revenue cycle experts who will teach your front office staff: The importance of obtaining accurate patient demographic information How to effectively collect money at the front desk How to
- [CV total](https://healtheps.com/?elementor_library=cv-total) - Your Contract Visualizer Existing Users Login Here Renegotiate your insurance contracts with confidence When we renegotiate contracts for our clients, we aim to get $20K – $50K per provider per year increased reimbursement. Test dozens of proposed contracts in seconds Be certain you’re getting the best RVU schedule for the highest reimbursement Accessible by your
- [Footer](https://healtheps.com/?elementor_library=footer-2) - Content area
- [case studies - old](https://healtheps.com/?elementor_library=case-studies-old) - Case Studies Mid-Sized Surgical Group Accounts Receivable Cleanup Mid-Sized Surgical Group – Oregon Timeline: 14 months Accounts receivable balance reduced from $12M to $4M Gross collection percentage increased by 5% Single Speciality Group Revenue Cycle Optimization Mid-Sized Single-Specialty Group – Washington Timeline: 11 months Filed unbilled claims reduced from $297,000 to $9,000 Collected an additional
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- [Footer Podcast Promo](https://healtheps.com/?elementor_library=footer-podcast-promo) - Join our Medical Money Matters Podcast LEARN MORE The podcast is our commitment to increasing financial and business literacy for physicians and clinical leaders. All of this is in service to physician wellness and reducing stress by increasing knowledge and understanding. And, it’s free, with our gratitude to a community that’s been good to us
- [Programs](https://healtheps.com/?elementor_library=programs-2) - Buy Now Programs
- [Physicians Edge](https://healtheps.com/?elementor_library=physicians-edge) - Run Your Practice Like a Business — Without Losing Sight of Medicine A master-level business & finance course designed exclusively for physicians who lead, own, or manage practices. Enroll Now Preview the Course Physician Owners Physician Leaders Practice Administrators Even one lesson could save your practice thousands. Walk Away With Confidence reading and applying financial
- [Programs](https://healtheps.com/?elementor_library=programs) - Buy Now Programs
- [purple button](https://healtheps.com/?elementor_library=purple-button) - Things not working in your practice, but not sure why? Let's Talk.
- [Revenue Product Template](https://healtheps.com/?elementor_library=product-template-3) - Your facilitators: Kem Tolliver, Jill Arena & Taya Gordon per person For organizations with multiple participants, a separate registration is required for each individual. Integrating Financial Success with Revenue Cycle Best Practices You are invited to join healthcare leaders who are integrating best practices in financial management and revenue cycle management to drive organizational success.
- [CV - How it works](https://healtheps.com/?elementor_library=cv-how-it-works) - Content area
- [CV - What is it?](https://healtheps.com/?elementor_library=cv-what-is-it) - Content area
- [anchor tag for calendar](https://healtheps.com/?elementor_library=anchor-tag-for-calendar)
- [Tell us where it hurts](https://healtheps.com/?elementor_library=tell-us-where-it-hurts) - Tell is where it hurts...
- [Extra Grey Bar for footer](https://healtheps.com/?elementor_library=extra-grey-bar-for-footer) - Intro text
- [contract table](https://healtheps.com/?elementor_library=contract-table) - Medical Money Matters Here is your toolkit for important forms, and tools to run your practice. It can help you save time and money. Tools are organized into different issues depending on what your issues are. New tools and forms will be added on an ongoing basis. Monthly Yearly Pro You’ve done this before –
- [Pricing Table](https://healtheps.com/?elementor_library=pricing-table) - Medical Money Matters Here is your toolkit for important forms, and tools to run your practice. It can help you save time and money. Tools are organized into different issues depending on what your issues are. New tools and forms will be added on an ongoing basis. Monthly Yearly Essential Plan $49.95 Great for Individuals
- [Discovery Call Tagline](https://healtheps.com/?elementor_library=discovery-call-tagline) - Tell us your story...we're always happy to listen, commiserate, and look for solutions! Use this handy calendar tool to book a 30-minute Zoom:
- [Executive Archive](https://healtheps.com/?elementor_library=executive) - Our Story Health e Practices provides consulting and revenue cycle management to independent healthcare practices of all sizes and specialties throughout the U.S. We serve as a backstop support team for your practice wherever and whenever we’re needed.Healthcare practices face constant challenges to their ability to survive and thrive so that they can help patients
- [Team Member](https://healtheps.com/?elementor_library=team-member) - Team Member 503-330-0276 jill.arena@healtheps.com Jill is the CEO of Health e Practices, LLC and leads its operations. She is a nationally recognized expert in medical practice finance and operations, as well as revenue cycle management and leadership development. She is a serial entrepreneur and has co-founded several different entities and is a frequent speaker and
- [Services](https://healtheps.com/?elementor_library=services) - Marketing, Branding/rebranding In the most successful medical practices, leaders find a way to measure and hold themselves accountable. This applies to the physician owners/partners as well as CEOs/Administrators, CFOs, department managers and other leadership positions. This process can be tricky for several reasons. For some high-level leadership positions, it can be difficult to objectively self-assess
- [Partner Logo Carousel](https://healtheps.com/?elementor_library=partner-logo-carousel)
- [Elementor Single Page #483](https://healtheps.com/?elementor_library=elementor-single-page-483) - About Us Use this section to describe your company and the services you offer. You could share your company’s story and details about why you are in business. The goal is to create a connection with the visitor and give them confidence to work with you. Features Feature 1 Feature 2 Feature 3 Feature 4

## Downloads

- [Collections Policies](https://healtheps.com/download/collections-policies/)
- [2023 Fee Schedule Builder](https://healtheps.com/download/2023-fee-schedule-builder/)
- [E&M Coding Quick Reference](https://healtheps.com/download/em-coding-quick-reference/)
- [Federal Record Retention Guidelines](https://healtheps.com/download/federal-record-retention-guidelines/)
- [Collection Care Terminiation Letter](https://healtheps.com/download/collection-care-terminiation-letter/)
- [Triage Telephone Nurse Job Description](https://healtheps.com/download/triage-telephone-nurse-job-description/)
- [Quality Improvement Coordinator Job Description](https://healtheps.com/download/quality-improvement-coordinator-job-description/)
- [Physician Assistant Job Description](https://healtheps.com/download/physician-assistant-job-description/)
- [Phlebotomist Job Description](https://healtheps.com/download/phlebotomist-job-description/)
- [Nurse Manager Job Description](https://healtheps.com/download/nurse-manager-job-description/)
- [Medical Records Technician Job Description](https://healtheps.com/download/medical-records-technician-job-description/)
- [Marketing Communications Specialist Job Description](https://healtheps.com/download/marketing-communications-specialist-job-description/)
- [Licensed Practical Nurse Job Description](https://healtheps.com/download/licensed-practical-nurse-job-description/)
- [Human Resources Manager Job Description](https://healtheps.com/download/human-resources-manager-job-description/)
- [Executive Assistant Job Description](https://healtheps.com/download/executive-assistant-job-description/)
- [Medical Billing and Coding Specialist Job Description](https://healtheps.com/download/medical-billing-and-coding-specialist-job-description/)
- [Chief Medical Director Job Description](https://healtheps.com/download/chief-medical-director-job-description/)
- [Chief Operating Officer Job Description](https://healtheps.com/download/chief-operating-officer-job-description/)
- [Chief Financial Officer Job Description](https://healtheps.com/download/chief-financial-officer-job-description/)
- [Chief Executive Officer Job Description](https://healtheps.com/download/chief-executive-officer-job-description/)
- [Certified Medical Assistant Job Description](https://healtheps.com/download/certified-medical-assistant-job-description/)
- [Business Office Manager Job Description](https://healtheps.com/download/business-office-manager-job-description/)
- [Glossary of Finance Terms](https://healtheps.com/download/glossary-of-finance-terms/)
- [Confidentiality and NDA Agreement for Candidates](https://healtheps.com/download/confidentiality-and-nda-agreement-for-candidates/)
- [Credit Card Processing Cost Comparison](https://healtheps.com/download/credit-card-processing-cost-comparison/)
- [Nurse Practitioner Job Description](https://healtheps.com/download/nurse-practitioner-job-description/)
- [Laboratory Manager Job Description](https://healtheps.com/download/laboratory-manager-job-description/)
- [Health Educator Job Description](https://healtheps.com/download/health-educator-job-description/)
- [Facilities Manager Job Description](https://healtheps.com/download/facilities-manager-job-description/)
- [Benefits Specialist Job Description](https://healtheps.com/download/benefits-specialist-job-description/)
- [Receptionist Job Description](https://healtheps.com/download/receptionist-job-description/)
- [Administrator Job Description](https://healtheps.com/download/administrator-job-description/)
- [FSA HSA Sample Receipt](https://healtheps.com/download/fsa-hsa-sample-receipt/)
- [Credentialing and Contracting 101](https://healtheps.com/download/credentialing-and-contracting-101/)
- [Contracting and Credentialing Matrix Multiple Tabs](https://healtheps.com/download/contracting-and-credentialing-matrix-multiple-tabs/)
- [Decision Matrix](https://healtheps.com/download/decision-matrix/)
- [New Clinic Start Up Project Plan](https://healtheps.com/download/new-clinic-start-up-project-plan/)
- [Medical Records Release Form](https://healtheps.com/download/medical-records-release-form/)
- [Clinic Administrator Transition and Training Plan](https://healtheps.com/download/clinic-administrator-transition-and-training-plan/)
- [Clinic Administrator Interview Questions](https://healtheps.com/download/clinic-administrator-interview-questions/)
- [Strategic Planning Questions](https://healtheps.com/download/strategic-planning-questions/)
- [RVU Files 2012 - 2023](https://healtheps.com/download/rvu-files-2012-2023/)
- [Letter Requesting W-9](https://healtheps.com/download/letter-requesting-w-9/)
- [Authorization to Contract Letter Template](https://healtheps.com/download/authorization-to-contract-letter-template/)
- [Talking Points for Leadership Transitions](https://healtheps.com/download/talking-points-for-leadership-transitions/)
- [Cybersecurity Checklist](https://healtheps.com/download/cybersecurity-checklist/)
- [Merger Checklist](https://healtheps.com/download/merger-checklist/)
- [Clinic Leadership Inventory](https://healtheps.com/download/clinic-leadership-inventory/)
- [Provider Term Sheet to Accompany Employment Agreement](https://healtheps.com/download/provider-term-sheet-to-accompany-employment-agreement/)
- [Sample Profit & Loss with Budget](https://healtheps.com/download/sample-profit-loss-with-budget/)
- [Team Member Confidentiality Agreement](https://healtheps.com/download/team-member-confidentiality-agreement/)
- [Payer Negotiation Checklist](https://healtheps.com/download/payer-negotiation-checklist/)
- [Sample Mission, Vision, and Values Statements](https://healtheps.com/download/sample-mission-vision-and-values-statements/)
- [Physician & Provider Employment Agreement](https://healtheps.com/download/physician-provider-employment-agreement/)
- [Internal Control Checklist](https://healtheps.com/download/internal-control-checklist/)
- [Insurance Credentialing Matrix](https://healtheps.com/download/insurance-credentialing-matrix/)
- [Financial Policy Template](https://healtheps.com/download/financial-policy-template/)
- [Practice Expense Share Model](https://healtheps.com/download/practice-expense-share-model/)
- [EMR Selection Workbook](https://healtheps.com/download/emr-selection-workbook/)
- [Sample Confidentiality Agreement](https://healtheps.com/download/sample-confidentiality-agreement/)
- [Communication Plan Wind Down](https://healtheps.com/download/communication-plan-wind-down/)
- [Collection Care Termination Letter](https://healtheps.com/download/collection-care-termination-letter/)
- [Coding Distribution and PVV](https://healtheps.com/download/coding-distribution-and-pvv/)
- [Clinic Operations Assessment Form](https://healtheps.com/download/clinic-operations-assessment-form/)
- [Clinic Metrics](https://healtheps.com/download/clinic-metrics/)
- [Clinic Administrator and Bookkeeper Recruitment](https://healtheps.com/download/clinic-administrator-and-bookkeeper-recruitment/)
- [Checklist for Sale of Medical Practice](https://healtheps.com/download/checklist-for-sale-of-medical-practice/)
- [Checklist for Relocating an Office](https://healtheps.com/download/checklist-for-relocating-an-office/)
- [Address Change Letter Template](https://healtheps.com/download/address-change-letter-template/)
- [Cash Reconciliation Worksheet](https://healtheps.com/download/cash-reconciliation-worksheet/)
- [Sample Business Plan - New Clinic](https://healtheps.com/download/sample-business-plan-new-clinic/)
- [Business Associate Agreement Template](https://healtheps.com/download/business-associate-agreement-template/)
- [Administrator Transition Project Plan](https://healtheps.com/download/administrator-transition-project-plan/)

## Products

- [Medical Administrators Performance Series](https://healtheps.com/product/medical-administrators-performance-series/) - ENROLL NOW Unlock Your Growth with Health e Practices & PMI's Monthly Program! Learn • Discuss • Connect Elevate your professional practice with a dynamic new program designed to support your continuous growth. Online Course - Complete a self-paced course in the first two weeks of each month Expert-Led Discussion - Engage in a facilitated
- [FORCE](https://healtheps.com/product/force/) - BUY NOW An in-depth course on the impact your front desk has on your clinic's bottom line. This 2-hour course is led by seasoned revenue cycle experts who will teach your front office staff: The importance of obtaining accurate patient demographic information How to effectively collect money at the front desk How to identify different
- [Medical Money Matters Essential (Monthly)](https://healtheps.com/product/medical-money-matters-essential-monthly/) - Glossary of finance terms Sample job descriptions for two roles - Patient Services Representative/Receptionist and Medical Assistant Access to ad-free full recordings of Ms. Arena's Medical Money Matters Podcast Sample job descriptions for an additional three roles - Billing Specialist, Clinic Manager, and Clinic Medical Director
- [Medical Money Matters Advanced (Monthly)](https://healtheps.com/product/medical-money-matters-advanced-monthly/) - Glossary of finance terms Sample job descriptions Forms Suite for Transitions (new leadership, merger, new practice) Insurance Contracting and Credentialing Tool Kit Full Clinic Leadership Inventory Financial Management, Budgeting, Internal Control Tool Kit, Revenue Cycle Tools, Decision Matrix Planning Tools (Business Plan Template, Sample Mission, Vision, Values, Communication Plan) Operations Tool Kit (Cybersecurity checklist, Operations Assessment form, Sample Clinic Metrics) Human Resources Tool Kit (Recruitment forms, sample employment contract, term sheet) Access to number of MAPS recordings per year for leadership development Send staff people to FORCE each year (additional available for $95 each, discounted from $195) 2 hour 1:1 Zoom coaching session with senior consultant (Jill or other) each year
- [Medical Money Matters Advanced (Yearly)](https://healtheps.com/product/medical-money-matters-advanced-yearly/) - Glossary of finance terms Sample job descriptions Forms Suite for Transitions (new leadership, merger, new practice) Insurance Contracting and Credentialing Tool Kit Full Clinic Leadership Inventory Financial Management, Budgeting, Internal Control Tool Kit, Revenue Cycle Tools, Decision Matrix Planning Tools (Business Plan Template, Sample Mission, Vision, Values, Communication Plan) Operations Tool Kit (Cybersecurity checklist, Operations Assessment form, Sample Clinic Metrics) Human Resources Tool Kit (Recruitment forms, sample employment contract, term sheet) Access to number of MAPS recordings per year for leadership development Send staff people to FORCE each year (additional available for $95 each, discounted from $195) 2 hour 1:1 Zoom coaching session with senior consultant (Jill or other) each year
- [Medical Money Matters Plus (Monthly)](https://healtheps.com/product/medical-money-matters-plus-monthly/) - Glossary of finance terms Sample job descriptions Forms Suite for Transitions (new leadership, merger, new practice) Insurance Contracting and Credentialing Tool Kit Full Clinic Leadership Inventory Financial Management, Budgeting, Internal Control Tool Kit, Revenue Cycle Tools, Decision Matrix
- [Medical Money Matters Plus (Yearly)](https://healtheps.com/product/medical-money-matters-plus-yearly/) - Glossary of finance terms Sample job descriptions Forms Suite for Transitions (new leadership, merger, new practice) Insurance Contracting and Credentialing Tool Kit Full Clinic Leadership Inventory Financial Management, Budgeting, Internal Control Tool Kit, Revenue Cycle Tools, Decision Matrix
- [Medical Money Matters Essential (Yearly)](https://healtheps.com/product/medical-money-matters-essential-yearly/) - Glossary of finance terms Sample job descriptions for two roles - Patient Services Representative/Receptionist and Medical Assistant Access to ad-free full recordings of Ms. Arena's Medical Money Matters Podcast Sample job descriptions for an additional three roles - Billing Specialist, Clinic Manager, and Clinic Medical Director

## Services

- [Partnership Agreements/Succession Planning](https://healtheps.com/consulting/partnership-agreements-succession-planning/) - Partnership Agreements/Succession Planning Partnership Agreements Adding a new partner to your practice (or being invited to join one) is an exciting prospect!Partnerships succeed based on the alignment of the parties, their shared interests and their mutual benefits. Healthcare organizations can benefit from our experience as unbiased, third-party consultants because we can objectively advise all parties
- [Provider Credentialing and Contracting](https://healtheps.com/consulting/provider-credentialing-and-contracting/) - Provider Credentialing and Contracting Whether it’s for CMS or commercial insurers, credentialing healthcare providers is tedious, time-intensive and often frustrating work. It also takes longer in many cases for providers to be credentialed than it should. When credentialing is done incorrectly, or not done at all, it is not uncommon to see revenue losses reaching
- [New Practice Startup](https://healtheps.com/consulting/new-practice-startup/) - New Practice Startup One of our clients told us that contemplating opening a new practice was akin to “flying to the moon.” They knew it was humanly possible but did not know where to begin. Even though we love that analogy, we offer a different perspective: Opening a new practice is like making a cross-country
- [Recruitment](https://healtheps.com/consulting/recruitment/) - Recruitment Adding the right people to the right seat in your practice is one of the most important things you do as a leader. Health e Practices has deep experience in recruiting for a multitude of leadership and staff positions, including: CEOCOOCFOAdministratorExecutive Director CEOCOOCFOAdministratorExecutive Director Our project-based, fixed fee structure allows us to recruit highly
- [Insurance Contracting](https://healtheps.com/consulting/insurance-contracting/) - Insurance Contracting Success in contract negotiations with health insurance companies can play a big part in the difference between healthcare organizations that thrive and those that struggle to achieve and maintain good profitability. Rates for reimbursement for providers are not usually set based on skill, ability or even clinical outcomes. Payors default to offering the
- [Profitability Assessment](https://healtheps.com/consulting/profitability-assessment/) - Profitability Assessment Every business wants to maximize their profits and minimize their losses but in a healthcare practice, profitability is more difficult to assess. The larger and more complex the group, the more challenging the task becomes. Determining and improving your financial “health” as a healthcare enterprise is similar to working with a patient. You
- [Concierge Practice Conversion](https://healtheps.com/consulting/concierge-practice-conversion/) - Concierge Practice Conversion The interest remains high from a number of practices to convert from a traditional insurance reimbursement model to a concierge practice model. Full-concierge model:Patients enroll and agree to pay the concierge fees, designed to cover the cost of their care. Membership fee is typically $500-$1000 per patient per month. Hybrid model:Patients enroll
- [Leadership Performance Review & Coaching](https://healtheps.com/consulting/leadership-performance-review-coaching/) - Leadership Performance Review & Coaching Leadership is a skill learned from experience, but the best leaders put the odds for success in their favor. They understand that they can benefit and accelerate their growth and success as a leader by seeking out and taking advantage of the guidance, mentorship and experience of others.For physician and
- [Mergers & Consolidations](https://healtheps.com/consulting/mergers-consolidations/) - Mergers & Consolidations Given the major changes in the healthcare landscape, many groups are contemplating merging or consolidating within a specialty or into a multi-specialty group. Potential mergers initially look promising to each party, and while many mergers are successful, none are easy. Third-party objective advice, and guidance are always beneficial – and often vital
- [Reimbursement Maximization](https://healtheps.com/consulting/reimbursement-maximization/) - Reimbursement Maximization Optimal reimbursement is the financial lifeblood of medical practices. Yet many practices leave “money on the table” in a variety of ways: Denied claims due to incorrect patient information Claims never filed Claims filing backlogs Coding errors due to missed code changes Coding errors from inexperienced billers and providers Lack of follow up
- [Profitability Optimization](https://healtheps.com/consulting/profitability-optimization/) - Profitability Optimization Our Profitability Optimization Program is designed to provide a holistic assessment and action plan to achieve the highest level of profit for the organization without compromising the necessary attention to patient care. The Health e Practices Profitability Optimization Program includes: Workflow Assessment & Improvement Systems Assessment & Improvement Personnel/job function Assessment & Improvement
- [Conflict Resolution](https://healtheps.com/consulting/conflict-resolution/) - Conflict Resolution Optimal reimbursement is the financial lifeblood of medical practices. Yet many practices leave “money on the table” in a variety of ways: In these fraught situations, you may need and benefit from objective, third-party guidance or mediation to successfully resolve a conflict. Health e Practices brings long and varied experience to the process
- [Practice Transitions](https://healtheps.com/consulting/practice-transitions/) - Practice Transitions Change is inevitable and rarely easy. How a business navigates change can make all the difference between a smooth transition and a very bumpy ride. Common practice transitions include: New ProvidersDeparting Providers/RetirementsNew StartupsPractice ClosuresAdding locationsRelocationsMergers & ConsolidationsConversion from insurance-based to concierge practiceInterim positions All of these transitions include a lot of moving parts
- [Claim Denials Reduction and Prevention](https://healtheps.com/consulting/claim-denials-reduction-and-prevention/) - Claim Denials Reduction and Prevention Nothing is more frustrating – or costly – than battling payers over denied claims. The good news is that a great deal of that frustration and financial damage is avoidable. Now you can reduce or even prevent costly and frustrating claim denials. Introducing the Health e Practices Claim Denials Reduction
- [Practice Leadership Support](https://healtheps.com/consulting/practice-leadership-support/) - Practice Leadership Support Leadership skills develop in many ways, including hard-learned experience, but cultivating and enhancing leadership within a healthcare organization requires a leadership strategy, system and favorable culture. Savvy healthcare practices appreciate the advantages of strategic guidance, mentorship and experience in developing and nurturing leaders that can come from external as well as internal
- [Change Navigation](https://healtheps.com/consulting/change-navigation/) - Change Navigation When Greek philosopher Heraclitus wrote 2,500 years ago that “change is the only constant in life,” he might have been future-gazing into 21st Century healthcare in the U.S. Healthcare practices deal with change all the time – some better than others. While change is predictable – and sometimes exciting for good reasons –
- [Practice Growth Strategy and Support](https://healtheps.com/consulting/practice-growth-strategy-and-support/) - Practice Growth Strategy and Support Healthcare practices grow and expand for many reasons. Whether the organization grows organically or through a merger, acquisition or consolidation; strategically planned and carefully considered growth is essential to the success of the organization’s growth. Growth can be a double-edged sword that can challenge and, in some cases, even harm
- [CFO on Demand](https://healtheps.com/consulting/cfo-on-demand/) - CFO on Demand Many medical practices need a Chief Financial Officer but many of them do not need a full time one. Our “CFO on Demand” service is designed to do just that, giving you access to a high-level analysis when you need it most. It provides invaluable insights into your financial perfor​mance, and allows
- [Strategic Planning](https://healtheps.com/consulting/strategic-planning/) - Strategic Planning Do you know where your practice is headed? How do you define a successful year? What are the top three goals you want to achieve within the next 12 months? What are your plans for your organization beyond the next year? Everyone is familiar with the conventional wisdom that ‘if you fail to
- [Clinic Operations & Workflow Assessment](https://healtheps.com/consulting/clinic-operations-workflow-assessment/) - Clinic Operations & Workflow Assessment Clinic operations are not static. Workflow problems unaddressed can cost your business thousands of dollars each year. Healthcare organizations that routinely improve workflows create a better environment and deliver higher quality care, resulting in a healthier bottom line. Our proprietary clinic operations and workflow assessment tool covers six major areas,
- [Leadership Transition](https://healtheps.com/consulting/leadership-transition/) - Leadership Transition At times practice leadership transitions need to be made. Perhaps your administrative or clinical leader is retiring, or the business has simply outgrown them. Many times, these transitions can be planned out well in advance, but sometimes change needs to happen quickly. Our team has extensive experience in negotiating severance packages and facilitating
- [Conflict Resolution](https://healtheps.com/consulting/conflict-resolution-2/) - Conflict Resolution Conflicts in healthcare practices come in many forms. Sometimes it’s a personality conflict between peers or between higher-ups and subordinates. Other times, it can be a stalemate disagreement on policy, strategy, operations or finances. In these fraught situations, you may need and benefit from objective, third-party guidance or mediation to successfully resolve a
- [Exit Strategy](https://healtheps.com/consulting/exit-strategy/) - Exit Strategy Medical practices experience the exit of an owner or partner at different times and for various reasons. A practice is sold, a partner retires, or a merger occurs. The one thing that all practice owner departures should have in common: a pre-planned exit strategy designed for a successful and smooth transition for everyone
- [Marketing, Branding/rebranding](https://healtheps.com/consulting/marketing-branding-rebranding/) - Marketing, Branding/rebranding In the most successful medical practices, leaders find a way to measure and hold themselves accountable. This applies to the physician owners/partners as well as CEOs/Administrators, CFOs, department managers and other leadership positions. This process can be tricky for several reasons. For some high-level leadership positions, it can be difficult to objectively self-assess

## executives

- [Eric Schulz, MBA, CHBC – Director of Consulting](https://healtheps.com/executives/eric-schulz-director-of-consulting/) - Eric@healtheps.com 503-610-3785 Eric has worked in healthcare since 1992. He has served as both permanent and interim CEO of large and medium-sized physician-owned medical practices across multiple specialties, including surgical and primary care. In these roles, he has been pivotal in optimizing organizational performance, financial success, and improved patient care outcomes. Eric has also served
- [Isabelle Chuang  – Marketing Coordinator](https://healtheps.com/executives/isabelle-chuang-marketing-coordinator/) - Isabelle@healtheps.com Isabelle comes from a long line of healthcare professionals. She graduated from the Peter B. Gustavson School of Business at University of Victoria with a dual designation in Service Management and Entrepreneurship. The Gustavson curriculum incorporated three work terms, of which she pursued roles in healthcare. She gained valuable work experience by working in
- [Jennifer Furlong - Senior Consultant](https://healtheps.com/executives/jennifer-furlong/) - Jennifer@healtheps.com Jennifer Furlong is a senior communications strategist with more than 30 years of experience helping organizations strengthen visibility, build trust, and drive measurable growth by aligning communication with business performance. Her work focuses on ensuring organizations are clearly positioned and accurately represented across digital and AI-influenced environments. Jen has led integrated marketing and communications
- [Douglas Koekkoek, MD, FACP, SFHM](https://healtheps.com/executives/dr-koekkoek/) - dkoek@comcast.net linkedin.com/in/douglas-koekkoek Dr. Koekkoek has been an influential leader in the healthcare space for over 2 decades. He has led primary care and specialty physician practices. His respected leadership at both Providence St. Joseph health system and at PeaceHealth was instrumental in building strong physician cultures centered on quality, safety, and the patient experience. He
- [Amy Eytel – Revenue Cycle Manager](https://healtheps.com/executives/amy-eytel-billing-manager/) - 503-740-3351 amy@healtheps.com Amy brings more than 25 years of medical billing and revenue cycle management experience to our team. She began her career in Florida in an oncology practice and fondly recalls typing data onto HCFA forms “back in the day.” Her career has grown including overseeing billing offices in many different subspecialties and spanning
- [Shawntea (Taya) Gordon, MBA, FACMPE  - Chief Revenue Cycle Officer](https://healtheps.com/executives/shawntea-taya-gordon-mba-facmpe-chief-revenue-cycle-officer/) - sg@healtheps.com Shawntea (Taya) Gordon is a visionary leader in the healthcare industry, bringing a wealth of expertise in revenue cycle management, strategic planning, and medical practice leadership. As the CEO of Atlas & Perpetua Healthcare, LLC, Taya combines innovation and excellence to guide organizations toward operational efficiency and financial success. Taya holds an Executive Healthcare
- [Kristin Bunch - Director of Contracting and Credentialing](https://healtheps.com/executives/kristin-bunch/) - kb@healtheps.com 503-953-0357 Kristin brings more than 25 years of healthcare experience to the team, having worked across a wide range of practice environments. Her background includes Revenue Cycle Management, Case Management, and Emergency Medicine Administration, allowing her to bring a well-rounded perspective to her role. Driven by a passion for continuous growth, Kristin began focusing
- [Cheryl DiPietro - Director of Marketing](https://healtheps.com/executives/cheryl-dipietro-director-of-marketing/) - Understand how Cheryl DiPietro leverages her digital marketing and data analytics skills to aid healthcare practices in reaching their goals.
- [Connie McVein – Senior Consultant](https://healtheps.com/executives/connie-mcvein-senior-consultant/) - Connie@healtheps.com Connie brings over 35 years of experience in healthcare management, with a career shaped by a strong focus on operations and team building. She began her journey at a nonprofit agency serving children with disabilities, where she spent a decade mastering the art of running a practice with limited resources. Connie then transitioned into
- [Sheila Kirkegaard, CPA, MBA, FACMPE– Senior Consultant](https://healtheps.com/executives/sheila-kirkegaard-cpa-mba-facmpe-senior-consultant/) - 425-577-1341 Sheila@healtheps.com Sheila Kirkegaard, CPA, MBA, FACMPE is a visionary healthcare leader and entrepreneur with over 25 years of experience driving operational and financial transformation across the healthcare ecosystem. A former Deloitte auditor turned consultant, she has led major initiatives in revenue cycle, M&A, payer contracting, and product innovation for academic medical centers, private practices,
- [Denise Roberts, SHRM-SCP - Senior Consultant](https://healtheps.com/executives/denise-roberts-senior-consultant/) - Denise@healtheps.com Denise comes to Health e Practices with over 15 years of experience in recruitment and human resources functions, with experience in healthcare starting in 2016. Her experience working with organizations of all sizes has given her an understanding of how people affect the roles and cultures of the practices they belong to. Her focus
- [Leigh Deakle - Revenue Cycle Manager](https://healtheps.com/executives/leigh-deakle-revenue-cycle-manager/) - Leigh brings 22 years of medical billing and revenue cycle management experience to our team. Starting her career in Orthopedic Surgery she managed front desk operations and the Interventional Pain Management department before taking an interest in the financial side of the business. She has spent the past 11 years managing a multi-specialty revenue cycle
- [Anne Hirsch, MD - Medical Director, Senior Consultant & Peer Physician Coach](https://healtheps.com/executives/anne-hirsch-md/) - Dr. Hirsch is an internal medicine physician with over 30 years of experience. She is also a certified peer Physician Coach and is welcoming new clients. Her mission as a coach is to help physicians and other medical professionals to reach their full potential and alleviate some of the stress associated with practicing medicine. Her
- [Barbara Tauscher, MHA, FACMPE – Senior Consultant](https://healtheps.com/executives/barbara-tauscher-mba-facmpe-senior-consultant/) - 503-970-4345 Barbara@healtheps.com Barbara received her Bachelor’s degree from Oregon State University and her Master’s degree in Health Care Administration from the University of Minnesota and is a Fellow in the American College of Medical Practice Executives. She has worked in a variety of primary care and specialty practices including cardiology, orthopedics, and gastroenterology over the
- [Jill Arena – CEO](https://healtheps.com/executives/jill-arena-ceo/) - 503-330-0276 jill.arena@healtheps.com Jill is the CEO of Health e Practices, LLC and leads its operations. She is a nationally recognized expert in medical practice finance and operations, as well as revenue cycle management and leadership development. She is a serial entrepreneur and has co-founded several different entities and is a frequent speaker and convener in
- [Ana Mugica - Bookkeeping Specialist](https://healtheps.com/executives/ana-mugica-bookkeeping-specialist/) - Ana@healtheps.com Ana joins our team with seven years of healthcare experience with a focus in accounting and finance. She began working as a bookkeeper in a surgical practice where her role developed into finance manager. She previously worked as a CFO for a critical access hospital where she gained experience in system conversion, billing, management,
- [Dave Beatty – Director of Sales](https://healtheps.com/executives/dave-beatty-director-of-sales/) - 360-601-7007 Dave@healtheps.com Dave Beatty is a proven and consistent executive with a remarkable track record of overcoming obstacles and producing exceptional results in the healthcare technology industry. With an entrepreneurial spirit and extensive experience in problem-solving, Dave has consistently achieved remarkable success throughout his career. He possesses a unique ability to define value and address
- [Erin Teune – Director of Human Resources](https://healtheps.com/executives/erin-teune-director-of-human-resources/) - Erin@healtheps.com Erin joined the medical field in 2010 as a patient services representative at Oregon's only academic health center. Soon after her career began, she realized she had a knack for serving and leading others. She went on to join the leadership team in a high-volume, multidisciplinary women's health center. In her role as Practice
- [Misty Osko – Director of Logistics](https://healtheps.com/executives/misty-osko-director-of-logistics/) - misty@healtheps.com Misty’s career path has included a range of administrative and operational roles where she developed skills in managing the nitty-gritty details of various projects and events while keeping executives and leadership teams organized. She served as the marketing and promotions director at AM 860 KPAM, where she created marketing programs consistent with the station’s
- [Noelle Ash – Director of RCM](https://healtheps.com/executives/noelle-ash-director-of-rcm/) - noelle@healtheps.com Noelle brings more than 15 years of medical billing and revenue cycle management experience to our team. She began her career in a podiatry practice which included assisting with two office remodels and managing the transition of three different software platforms in 10 years. She has managed multiple subspecialties for the last four years spanning multiple software platforms, including eClinicalWorks, Centricity, CareCloud,
- [Amy Fine – Senior Consultant](https://healtheps.com/executives/amy-fine-senior-consultant/) - 541-554-8390 amy.fine@healtheps.com Amy has decades of healthcare-related leadership experience in multiple states, including roles at healthcare trade associations, Veterans Homes, Medical Laboratories, Hospital System Finance, Surgical Practices, Primary Care Clinics, CEO of a Critical Access Hospital, and most recently served as Administrator of an Obstetrics and Gynecology Practice in Portland. Amy is a Certified Medical

## Programs

- [Key Compliance Concerns for Healthcare Practices](https://healtheps.com/program/compliance-concerns-for-healthcare-practices/) - Compliance remains a critical aspect of the highly regulated healthcare industry. Providers and their staffs must adhere to laws, regulations, and ethical standards while delivering quality care to patients. In this session, PMI instructor, Jan Hailey, will review key risk areas where compliance issues may arise in the practice, and identify preventive and corrective measures
- [Welcome to Risk Adjustment](https://healtheps.com/program/welcome-to-risk-adjustment/) - Risk adjustment, existing as early as 1977, has evolved more over the 21st century into the managed care payment model phenom. Different risk adjustment models which impact many care types and lines of business exist to serve the main purpose of ensuring proper payment on medical claims. They are supported by proper capture of each individual patient's complete healthcare picture through diagnosis and in some instances procedure code reporting.
- [Understanding Payer Reimbursement Guidelines](https://healtheps.com/program/understanding-payer-reimbursement-guidelines/) - The key to winning anything is understanding the rules of the game and it’s no different in healthcare. There are hundreds if not thousands of federal, state and commercial guidelines to abide by in order to achieve and maintain payer reimbursement and compliance.
- [Understand the Signing of the Medicare Contract](https://healtheps.com/program/understand-the-signing-of-the-medicare-contract-for-physicians/) - Navigating the rules in healthcare has always been complex. Physicians and other healthcare providers should be making informed decisions about their contractual relationships with the Medicare program. Has your healthcare provider ever analyzed what he or she is signing when entering into a contract with Medicare?
- [Tips & Techniques for Managing Denials](https://healtheps.com/program/tips-techniques-for-managing-denials/) - Learn how to efficiently manage claim denials. Revenue cycle management expert, Taya Gordon, offers practical solutions for improving the denial management workflow in your practice.
- [PMI Basics: Introduction to Medical Coding](https://healtheps.com/program/the-fundamentals-of-medical-coding/) - Learn to identify the main term and select the medical, surgical, and/or diagnostic procedure or service that accurately describes what is supported by the documentation in the medical record.
- [Patient Collections and A/R Management](https://healtheps.com/program/patient-collections-and-a-r-management/) - If your office is experiencing a decreased reimbursement cycle, it is time for an A/R management intervention!This program covers A/R as well as compliance and practice management efforts. Improve insurance data collection, eligibility verification, and patient communication and reduce payment problems that crush your bottom line.
- [Recruiting & Retaining High-Performing Employees](https://healtheps.com/program/recruiting-retaining-high-performing-employees/) - Stop the revolving door and learn how to attract and retain high performing employees. People's attention is harder than ever to capture in our world of shiny new objects and constant stimulation. The grass always looks greener somewhere else. But there are patients to see, claims to be processed, and work to be done. How do practice leaders consistently recruit and retain high quality team members while maintaining financial responsibility?
- [Practice Finance for the Non-Financial Professional](https://healtheps.com/program/practice-finance-for-the-non-financial-medical-office-professional/) - Get everyone on your team in sync about financial goals, challenges and work effectively toward a more profitable bottom line. This information is critical to keep up with the rapid changes and challenges in healthcare reimbursement, value-based care and inflation.
- [Strategies for Improving Patient Satisfaction](https://healtheps.com/program/practical-strategies-for-improving-patient-satisfaction/) - Every healthcare team should be focused on improving patient satisfaction scores. Attention to patient satisfaction will result in improved reimbursement, better communication with patients, and better clinical outcomes.
- [Effectively Manage Claims Denials and Appeals](https://healtheps.com/program/payer-denial-and-appeal-management/) - Learn about common errors in claims processing and how to avoid them. In just 60 minutes, coding and billing expert, Lynn M. Anderanin, CPC, CPMA, CPC-I, CPPM, COSC, walks you through how to effectively manage denied claims and write appeal letters that get results.
- [Maximize Your Practice's Out-of-Network Revenue](https://healtheps.com/program/maximize-your-practices-out-of-network-revenue/) - Master out-of-network (OON) billing when you learn techniques to successfully submit and be correctly reimbursed for OON claims. Gain clarification on the rules of out-of-network benefits for beneficiaries. When you know how to identify and work through reimbursement problems, accurate and complete reimbursement for Out-of-Network billing can be achieved.
- [Billing for Telehealth Services](https://healtheps.com/program/billing-for-telehealth-services/) - The evolution of Telehealth has played an important role in allowing healthcare practitioners to bridge gaps in providing patient care, but the policy and payment landscape surrounding these services remains very complex. Learn how to successfully navigate the maze of information and track moving deadlines to best determine how to bill appropriately for telehealth services now. Gain clarity on the codes and modifiers that should currently be utilized. Understand the documentation requirements and know how to track subtle differences across a variety of payers. This program will help to ensure that your providers receive accurate reimbursement for telehealth services and avoid penalties associated with fraudulent telehealth billing.
- [Managing Your Practice: A Comprehensive Approach](https://healtheps.com/program/managing-your-practice-a-comprehensive-approach/) - As healthcare has evolved, so has the role of the medical practice manager. Clinical advancements in the delivery of medicine have been accompanied by complex governmental control, third-party changes, and general management issues. Understanding and effectively addressing these elements and developing the skills required for successful leadership is essential.
- [Leading Teams in an Era of Burnout](https://healtheps.com/program/leading-teams-in-an-era-of-burnout/) - Burnout is reaching epidemic proportions across the country in industries of all types and has had a much publicized impact on healthcare. The reported prevalence of clinician burnout is alarming and has led to public concern about its effects on patient safety and quality of care.
- [Improve your RCM Reporting & Analytics Skills](https://healtheps.com/program/improve-your-rcm-reporting-analytics-skills/) - Revenue cycle management reporting is far-reaching in a medical office, and best managed within an organized, sustainable process.
- [Importance of HCC Coding](https://healtheps.com/program/importance-of-hierarchical-condition-category-coding/) - Documentation and specificity are the keys to success with HCC coding. Improving accuracy of clinical documentation positively impacts Risk Adjustment Factor (RAF) scores and coding.
- [How to Properly Use Code Modifiers](https://healtheps.com/program/how-to-properly-code-modifiers/) - Healthcare claims sent to insurance carriers have to tell the story of what services and/or procedures were performed to treat a patient, and the medical necessity of the services and procedures reported. Circumstances often arise that require additional information be shared with the payer so they will understand the full story of the claim. This is the where the application of modifiers comes into play.
- [How to Perform Skill Gap Assessments](https://healtheps.com/program/how-to-perform-skill-gap-assessments/) - Regardless of which positions your staff has previously held or how long they have been working in the practice, it is beneficial to perform skills gap assessments to ensure a comprehensive understanding of their roles and responsibilities, as well as the impact of their actions.
- [How to Motivate Staff and Increase Engagement](https://healtheps.com/program/how-to-motivate-staff-and-increase-team-engagement/) - This information-rich session goes beyond the surface of best practices for engaging employees and dives into key motivators that cultivate an engaged team based on research specific to healthcare organizations.
- [Healthcare Quality Improvement](https://healtheps.com/program/healthcare-quality-improvement/) - Quality improvement is the framework used to systematically improve healthcare by focusing on care that is safe, timely, effective, efficient, equitable and patient-centered. It is guided by the collection and analysis of patient and other medical data. This program provides an overview of current efforts by CMS and the public sector to improve quality and reduce costs in healthcare. It covers data sources and related value-based incentives available to reward participating providers and organizations in value based programs.
- [Fracture Care Coding and Billing](https://healtheps.com/program/fracture-care-coding-and-billing/) - There are many methods of treatment for fractures and these treatments can be performed by providers of many different specialties. In recent years, there have been extensive revisions and additions to the CPT® guidelines for fracture treatment, and the diagnoses coding itself can be complex and confusing.
- [The Essentials of Health Insurance](https://healtheps.com/program/the-essentials-of-health-insurance/) - Whether your medical practice is submitting claims to government or commercial insurance carriers, or managed care organizations, your healthcare claims must be 100% accurate to be successfully processed and reimbursed.
- [Deciphering an Operative Report](https://healtheps.com/program/deciphering-an-operative-report/) - While the information contained in an operative report may not be relative to all that utilize it, having a clear understanding of its contents, medical terminology, and identifying parts will allow billing and coding staff to efficiently use the operative report for the purposes of billing, coding, and compliance.
- [Critical & Compliant Employee Documentation](https://healtheps.com/program/critical-and-compliant-employee-documentation-skills/) - Employee documentation is an indispensable skill that demonstrates that you have taken steps to live up to your obligation to employees. Take steps now, before you are ever challenged, to demonstrate that you are a fair and non-discriminatory employer.
- [Understanding Oversight Entities](https://healtheps.com/program/care-management-the-sweet-spot-for-patients-and-practices/) - There are many regulatory bodies, legislative acts, and oversight committees to be aware of which can impact a healthcare practice and its revenue cycle. Practice leaders must ensure their staff is informed and compliant with all of them.
- [Billing for PT and OT Services](https://healtheps.com/program/billing-for-pt-and-ot-services/) - In this session, expert coder, Lynn Anderanin, guides you through a review of all the important do's and don'ts for billing for Physical Therapy (PT) and Occupational Therapy (OT) services. Proper coding and documentation are essential for appropriate reimbursement.
- [Care Management - The Sweet Spot](https://healtheps.com/program/care-management-the-sweet-spot/) - Government and private payers alike recognize Care Management as a critical component of primary care that contributes to better health and care for individuals. Medicare began paying separately under the Medicare Physician Fee Schedule (PFS) for Chronic Care Management (CCM) services furnished to patients with multiple chronic conditions in 2015 and have since expanded care management services.
- [Auditing E/M Coding & Documentation](https://healtheps.com/program/auditing-e-m-coding-documentation/) - The American Medical Association revised Evaluation and Management (E/M) coding and documentation guidelines in 2021 and 2023 to reduce administrative burden and simplify the process, but payers continue to report E/M claims billed incorrectly and inappropriately. Learn how to review your providers' documentation to ensure correct assignment of E/M codes and implement your own internal E/M audit program.

## Categories

- [Uncategorized](https://healtheps.com/category/uncategorized/)
- [Medical Money Matters Podcast](https://healtheps.com/category/medical-money-matters-podcast/)

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## Categories

- [Essential](https://healtheps.com/download-category/essential/)
- [Plus](https://healtheps.com/download-category/plus/)
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- [Human Resources Tools](https://healtheps.com/download-category/human-resources-tools-advanced/)
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- [Planning](https://healtheps.com/download-category/planning-advanced/)
- [Planning](https://healtheps.com/download-category/planning-essential/)
- [Planning](https://healtheps.com/download-category/planning-plus/)
- [Finance](https://healtheps.com/download-category/finance-advanced/)
- [Finance](https://healtheps.com/download-category/finance-essential/)
- [Finance](https://healtheps.com/download-category/finance-plus/)
- [Operations](https://healtheps.com/download-category/operations-advanced/)
- [Operations](https://healtheps.com/download-category/operations-essential/)
- [Operations](https://healtheps.com/download-category/operations-plus/)
- [Finance - Revenue Cycle](https://healtheps.com/download-category/finance-revenue-cycle-advanced/)
- [Finance - Revenue Cycle](https://healtheps.com/download-category/finance-revenue-cycle-plus/)
- [Recruitment](https://healtheps.com/download-category/recruitment-advanced/)
- [Recruitment](https://healtheps.com/download-category/recruitment-essential/)
- [Recruitment](https://healtheps.com/download-category/recruitment-plus/)
- [Finance – Revenue Cycle](https://healtheps.com/download-category/finance-revenue-cycle-essential/)
- [Free](https://healtheps.com/download-category/free/)

## Product categories

- [Front Office Training](https://healtheps.com/product-category/front-office-training/)
- [Medical Administrators](https://healtheps.com/product-category/medical-administrators/)
- [Money Matters Content Access](https://healtheps.com/product-category/money-matters-content-access/)
- [Leadership](https://healtheps.com/product-category/leadership/)

## Product tags

- [Revenue Cycle](https://healtheps.com/product-tag/revenue-cycle/)

## Program categories

- [Administrators](https://healtheps.com/program_cat/administrators/)
- [Revenue Cycle Leaders](https://healtheps.com/program_cat/revenue-cycle-leaders/)
- [Quality Leaders](https://healtheps.com/program_cat/quality-leaders/)
- [Compliance Leaders](https://healtheps.com/program_cat/compliance-leaders/)
- [HR Leaders](https://healtheps.com/program_cat/hr-leaders/)